Delivery Experience Coordinator

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

Generous Paid Time Off

Competitive Medical, Dental & other wellness programs

Disability and Life Company Paid

Retirement Plan Options

Generous Employee Purchase Discounts

Pay Range: $34,000 - 48,000

The Delivery Experience Coordinator must exhibit a positive customer-focused attitude, a willingness to go above and beyond to resolve all customer issues, and a sense of urgency to address and resolve customer issues. They must be excellent in working cross-functionally to problem-solve for the right solution. The coordinator must fully understand the brand experience and passionately advocate for the customer to ensure that customers continue to receive exceptional service throughout their home delivery experience.

What You'll Do (Essential Duties and Responsibilities):

Representative will be logged into phone systems throughout their workday and is expected to respond to phone calls, emails, and chats in alignment with defined service levels.

Work in a team environment to provide high quality service to customers

Proactive ownership in a fast-paced environment to identify problems, trends, and report them to leadership for resolution

Collaboration with Internal and external partners on home delivery related matters

Provide accurate tracking of all customer orders

Troubleshoot and solve problems related to home delivery

Special Projects as needed

Perform other duties as assigned

Job is onsite at our Lexington, KY office

What You'll Need (Qualifications):

Experience in customer service, order fulfillment/management, or inventory distribution preferred.

Experience with Microsoft Office required

Zendesk ticketing system and Microsoft AX experience preferred

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon r ace, color, r eligion, age, s ex, national origin, disability status, genetics, protected veteran status, s exual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

13512