Customer Service Agent

About Us Moodreactis a full-service maintenance company supporting homes and businesseswith expert electricians, appliance repair technicians, plumbers, andskilled general labor teams.We handle the tough jobs, the technicalwork, and the details others overlook—always with professionalism,safety, and efficiency in mind. Job Summary We are seeking a friendly and motivated Customer Service Agent to assist customers, answer questions, and provide professional support throughout the customer experience. This role is ideal for someone who enjoys helping people, communicating clearly, solving routine problems, and developing valuable customer service skills. Responsibilities Welcome customers and provide friendly, professional assistance. Identify customer needs and recommend appropriate solutions. Address routine customer questions and concerns. Assist with customer follow-ups and service requests. Communicate product and service information clearly and accurately. Support customer satisfaction and relationship-building initiatives. Maintain accurate records of customer interactions and follow-ups. Communicate customer feedback and questions to appropriate team members. Assist with promotional and customer engagement activities. Help create a welcoming and positive customer experience. Collaborate with team members to achieve customer service goals. Participate in ongoing training and professional development. Qualifications High school diploma or equivalent required. Strong communication and interpersonal skills. Friendly, professional, and customer-focused attitude. Strong listening and problem-solving abilities. Positive attitude and willingness to learn. Good organizational and multitasking skills. Comfortable interacting with customers and the public. Reliable, adaptable, and self-motivated. Previous customer service, sales, retail, hospitality, or office experience is a plus but not required. Benefits Paid training Career advancement opportunities Professional development programs Supportive team environment Hands-on customer service experience Performance-based growth opportunities Employee recognition programs Ongoing mentorship and coaching #J-18808-Ljbffr Moodreact