Lead Member Service Representative

Job Description

Job Description

Lead Member Services Representative

Full Time, Part Time, Hourly

Job Family: Operations

Location: Club

Reports to: Assistant General Manager

Why Join Crunch Fitness – Undefeated Tribe?

We’re not just opening gyms, we’re building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota. Twice named Franchise of the Year (2021 & 2024), we’re on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there’s never been a better time to grow your career with us!

Here’s why you’ll love being part of the Tribe:

Bold, High-Energy Culture
At Crunch Fitness, Undefeated Tribe, you’re not just an employee, you’re part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.

Unbeatable Perks
Competitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You’ll work in an environment built around health, strength, and community.

Unlimited Growth
With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.

Join the Tribe. Find Your People. Build Your Future.

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Position Overview

The Lead Membership Sales Representative is responsible for driving membership sales, creating an energetic first impression for prospective members, and supporting the leadership team in day-to-day sales execution. This role serves as a key example for the Membership Sales Representative team by demonstrating strong sales behaviors, excellent customer service, and consistent follow-up with leads and prospects.

This position also plays an important role in promoting Group Fitness by educating prospects and members on class offerings, instructor energy, schedules, and the value Group Fitness brings to the overall member experience.

This role offers strong upward growth opportunities across multiple verticals within the fitness business, including membership sales, operations, personal training, group fitness, and leadership development.

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What Success Looks Like:

• Meet or exceed individual sales and activity goals.
• Support the team in achieving daily, weekly, and monthly membership targets.
• Promote Group Fitness as part of the club culture and member journey.
• Maintain awareness of the Group Fitness schedule, class formats, and special events.
• Show initiative in learning multiple areas of the club business.
• Seek coaching, feedback, and development opportunities to prepare for future growth.
• Maintain a professional appearance and positive representation of the brand.
• Take ownership of personal performance, team support, and member experience.
• Be willing to work flexible hours, including evenings, weekends, and events as needed.

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Growth Opportunities:

The Lead Membership Sales Representative role is designed as a strong development opportunity for team members looking to grow within the fitness industry. This position provides exposure to multiple verticals of the business, including membership sales, club operations, personal training, group fitness, marketing, and leadership. Team members who demonstrate strong performance, ownership, consistency, and leadership behaviors may have opportunities to grow into roles such as Senior Membership Sales Representative, Assistant General Manager, Sales Manager, Operations Leader, Group Fitness leadership, Personal Training leadership, or future club leadership positions

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About You:

You are an optimistic person that has a naturally persuasive style. You are good at communicating in a demonstrative instructional way, as you like to chit-chat when meeting others. You enjoy harmony within the workplace and prefer being the facilitator of information as opposed to the resident technical resource. You are energetic and like variety when it comes to doing multiple tasks. Your communication is loaded with details and delivered in quick bursts. You prefer things being tidy, done correctly and being put away in their proper place. You require direction, rules and structure in your format. Once you become familiar with a process, you will tend to become more comfortable and develop your skills and decisions based on history.

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Responsibilities:

• Drive new membership sales through lead outreach, walk-ins, referrals, community events, and follow-up calls.
• Create a welcoming, high-energy experience for all guests, prospects, and members.
• Conduct club tours, present membership options, overcome objections, and close sales.
• Highlight Group Fitness offerings during tours, including class variety, instructor experience, class schedules, and how classes help members stay engaged.
• Promote Group Fitness as a key part of the member experience and a tool to support retention, community, and results.
• Encourage new members to try Group Fitness classes and help connect them to options that fit their goals and comfort level.
• Support the Membership Sales Representative team by modeling strong sales behaviors and daily execution.
• Assist with lead management, confirmation calls, appointment setting, and follow-up cadence.
• Help maintain daily sales goals, activity expectations, and team accountability.
• Support local marketing efforts, community outreach, and event execution.
• Partner with club leadership to identify opportunities to improve sales performance.
• Gain exposure to multiple areas of the business, including membership sales, club operations, personal training, group fitness, and leadership.
• Demonstrate readiness for upward growth by taking ownership of results, team support, member experience, and daily execution.
• Ensure all membership agreements, guest information, and sales documentation are completed accurately.
• Maintain strong knowledge of club amenities, membership options, promotions, pricing, and Group Fitness programming.
• Help create a positive team culture focused on energy, urgency, ownership, and results.

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Required Qualifications:

• Minimum 1 year of experience in a service-oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)
• Previous sales, customer service, or fitness industry experience preferred.
• Strong communication and relationship-building skills.
• Ability to lead by example and motivate others.
• Comfortable making phone calls, following up with leads, and asking for the sale.
• Positive attitude, high energy, and strong sense of urgency.
• Organized, reliable, and able to multitask in a fast-paced environment.
• Interest in growing a career within the fitness industry across sales, operations, personal training, group fitness, or leadership.
• Passion for fitness, people, Group Fitness, and helping grow the business.

Physical Requirements

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties include prolonged standing and walking

Education Requirements

• High school diploma or GED required

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Travel:

No travel required

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Compensation (Hourly)

$14.50 - $16.50 Hourly + Commission

Benefits

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full time positions
• Basic Life and AD&D
• HSA
• Short-term disability
• Free gym membership

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EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

At Crunch Fitness - Undefeated Tribe, we are always on the lookout for exceptional talent to join our team. Some of the roles listed are part of our evergreen hiring strategy , meaning we consistently seek to build a pipeline of qualified candidates. While not all positions may be actively hiring at this time, we encourage you to apply if the role aligns with your career goals. Your application will be considered as opportunities become available.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.