Title & Tag Agent

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Job Title: Title & Tag Agent Locations: Lackawanna, Wyoming, Wayne, Luzerne, & Monroe Counties (PA) Join the growing team at Northeast Title & Tag – part of Team Thompson! About Us: Northeast Title & Tag is a family-owned company serving communities across Northeast Pennsylvania with fast, friendly, and reliable title, tag, and registration services. With 15+ locations and growing, we’re proud to offer a supportive and team-oriented environment where employees are encouraged to learn, grow, and build long-term careers. As part of Team Thompson, our Title & Tag Agents are more than just clerks — they’re knowledgeable professionals who guide our customers through DMV processes and paperwork with patience and precision. If you enjoy helping people, love learning new things, and want to grow with a company that values its team, this is the opportunity for you. What You'll Do: Assist customers with a wide variety of DMV-related services, including vehicle titles, registrations, transfers, renewals, plates, and more Ensure all paperwork is accurate, complete, and submitted in compliance with PennDOT regulations Communicate clearly and kindly with customers — both in person and over the phone Maintain organized records and files in accordance with company and state guidelines Operate point-of-sale systems and process customer payments Deliver excellent service in a fast-paced office environment, where multitasking is a must Training & Growth Opportunities: Cross-training available across four divisions: Title & Tag, Insurance, DOT Compliance, and Pack & Send Opportunity to obtain your insurance license if you’re interested in exploring a sales or customer advisor path Notary Public certification is required within the first 90 days (we’ll help you get certified — if you’re already a Notary, even better!) Internal promotions and career growth are strongly encouraged — many of our team members have built lasting careers here Who You Are: Friendly, reliable, and eager to learn Able to handle customer interactions with professionalism and empathy Detail-oriented and organized — you enjoy checking boxes and getting things right the first time Comfortable working with computers and handling paperwork Ready to grow with a company that invests in its people Preferred (but not required): Prior experience in a customer service, dealership, notary, or DMV-related role Notary Public certification Bilingual or multilingual Minimum Requirements: 1+ year of customer service experience Valid driver’s license Must be able to pass a background check Ability to obtain Notary Public certification within 90 days of hire Why Work With Us? Family-owned, fast-growing company with long-term career potential Supportive, team-oriented culture Opportunities to grow in multiple directions — operations, compliance, insurance, sales, and more We believe in promoting from within and helping our team members succeed Ready to join a company where your growth is only limited by your ambition? Apply now and become part of Team Thompson at Northeast Title & Tag.