Client Executive - Virtual

About the Role This role is responsible for the overall management, retention, and growth of the assigned portfolio of clients. They are accountable for revenue retention and growth, client renewals, client satisfaction, and for maximizing the value clients derive from our products and solutions. Responsibilities Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third‑party stakeholders. Leading through influence; persuading, motivating, and inspiring action toward desired outcomes. Asking provocative questions to uncover and understand the client’s business goals, priorities, and desired outcomes. Anticipating the client’s needs and effectively positioning solutions to drive value maximization, retention, and revenue growth. Advocating and connecting capabilities, support, and/or services for clients. Advocating internally and facilitating involvement of Sales, Delivery, and other functions to achieve common goals. Consulting with clients regularly on best practices to increase product adoption and utilization. Identifying opportunities for expansion of solutions to support and drive the client’s desired business outcomes. Owning the account health strategy for assigned client accounts, proactively monitoring and identifying client retention risk. Designing and executing success plans to resolve issues and mitigate risk. Leading the strategy, preparation, and execution of Quarterly Client Business Reviews (QBRs). Leading the renewal strategy for assigned book of business. Qualifications 7+ years of equivalent experience in a Customer Success/Account Management role. Experience managing a book of large enterprise, high ARR/ high complexity accounts. Business and financial acumen to lead successful negotiations and secure multi-year renewals. Strategic growth mindset and proven ability to develop and execute customer success engagements and strategies. Ability to build relationships across multiple client personas and key internal/external stakeholders. Ability to thrive in an evolving environment while managing priorities and deliverables across assigned accounts and teams. Leadership, communication, project‑management, and presentation skills. Passion for delivering market-differentiating customer experiences. Travel 25%–35% as required. Benefits We offer a comprehensive benefits package and a total rewards package that includes health, dental, vision, wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities. Salary Pay Range Minimum: 142,300.00 USD; Maximum: 150,000.00 USD. Equal Opportunity Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. Alight takes affirmative action to employ disabled persons, disabled veterans, and other covered veterans. #J-18808-Ljbffr