Collections Specialist

Additional responsibilities High volume of outbound calls (95-120 calls per day) Recover outstanding payments in a timely manner Negotiate payment arrangements while maintaining a great customer experience Track and follow up on payment plans for delinquent accounts Keep accurate and detailed notes and records of account activities Prepare and distribute aging based reporting daily Provide cash forecasting for assigned customer base Independently investigate and resolve discrepancies Reconcile customer statements, billings and payments Process various forms of payments Requirements 3+ years’ experience in a high-volume collections environment 3+ years’ experience in account reconciliation/cash applications Experience working with call volume and collections targets and right deadlines Excellent communication and customer service skills Ability to be polite and compassionate without lacking confidence Strong negotiation and persuasion skills Strong working knowledge of Excel, Word, and Outlook Spanish bilingual is a plus Experience in Sanitation/Recycling Industry a plus Experience with a 3 rd party collection agency #J-18808-Ljbffr