Community Manager - Sunstone (Affordable Experience)

Job Description

Job Description

Neighborly Communities is searching for a Community Manager to join our Sunstone team!

Pay Range: $5,546.67-$6,066.67

Welcome to Neighborly Communities!

Central to the Neighborly Way is our unrelenting commitment to an outward mindset. This means we are self-aware and accountable to our work and how we impact others. We believe in growth and strive to invest in all our employees.

Our Five Core Values

• Outward Mindset – Seeing others as people and considering how our actions impact them.
• Collaboration in Conflict – Approaching conflict collaboratively rather than through combat or compromise.
• Excellence – Holding ourselves and our work to the highest standards.
• Honesty – Being truthful, transparent, and accountable, even when it's uncomfortable.
• Integrity – Consistently aligning our actions with our values.

These values guide how we lead, serve our residents, support our teammates, and approach challenges.

Watch our video to learn more about the Neighborly Way.

Our Mission

Neighborly Communities’ mission is to build an outward, disciplined and data-informed corporate culture where market/site selection, design, development, construction, and property/asset management are all perfectly aligned to deliver a best-in-class human experience to the Oregon, Washington and Utah multi-family markets.

General Description

The Community Manager plays a crucial role in supporting the operations of Neighborly Communities' residential multi-family properties, collaborating closely with the Senior Community Manager and the Regional Director of Operations. This position involves managing the property through various administrative tasks, ensuring compliance with fair housing laws, overseeing staff, assisting in financial operations, directing property maintenance, delivering exceptional customer service to residents, and exemplifying the core values of the organization. 

Supervisory Responsibilities

Oversee the scheduling, assignments, and daily workflow of team members in the department.

• Complete constructive and timely performance evaluations.
• Prepare and conduct 3A+ SAM meetings with your direct reports.
• Manage your direct reports in accordance with 3A+ principles.

Essential Duties and Responsibilities

This job description is designed to provide a general overview of the expected responsibilities. It is important to note that additional duties may be assigned as required to ensure the success of both the community and the company’s objectives.

• Oversee the administration, improvement, maintenance, and daily operations of the assigned Neighborly Communities’ properties.
• Maintain a thorough understanding of and adherence to all fair housing regulations and ensure compliance.
• Address and resolve operational and residential issues that may arise from residents, vendors, and other parties.
• Deliver exceptional customer service to residents, aiming to exceed their expectations.
• Maintain regular and reliable on-site/in-office attendance according to the attendance policy outlined in the personnel manual.
• Prepare and submit necessary reports in a timely manner, which may include performance standards, asset management reports, budget reports, and delinquency reports.
• Follow the community's operational policies and procedures for various tasks, such as processing monthly lease expirations and renewals, conducting market surveys, generating weekly census reports, screening applicants, managing application processes, auditing resident files, and coordinating move-in/out procedures.
• Follow the community's operational policies and procedures for various tasks, such as processing monthly lease expirations and renewals, conducting market surveys, generating weekly census reports, screening applicants, managing application processes, auditing resident files, and coordinating move-in/out procedures.
• Input all vendor information accurately, ensuring all required details are present. Act as an advocate for the property when working with vendors, considering appropriate bidding and services.
• Coordinate and facilitate Safety Meetings in conjunction with the Service Manager and ensure OSHA compliance.
• Help plan and execute resident retention events
• Serve as a resource for all team members, both in the office and maintenance, ensuring that each team member completes and reports their 3A+ SAMs and adheres to all operational policies and procedures.
• Maintain expertise in all property management platforms, including but not limited to ResMan, Tenant Tech, Leonardo, and SharePoint.
• Demonstrate self-accountability by scheduling, preparing for, and conducting a monthly 3A+ SAM meeting with your supervisor, and report the outcomes of these meetings to Human Resources.
• Familiarize yourself with the job descriptions of the individuals you supervise.
• Embrace the principles of the Outward Mindset.
• Complete all assigned training through GraceHill and any other required classes or seminars, such as Outward Mindset Gatherings, Outward Performance, and other relevant training courses.
• Perform any other related duties as assigned by management.

Required Knowledge, Skills, and Abilities

• Ability to manage difficult or emotional customer situations using the outward mindset.
• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Motivated to respond promptly to customer needs; Solicits customer feedback to improve service.
• Strong communication, organizational, and time management skills.
• Thorough knowledge of Fair Housing Guidelines.
• Low Income Fair Housing Guidelines (if applying to an affordable property0.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficiency in Microsoft Office suite, PM Software, Tenant Tech.
• Ability to interact with others, placing a strong emphasis on the concepts of the Outward Mindset.
• Skilled at handling multiple competing priorities and deadlines while paying close attention to detail.

Education and Experience

• Associate’s degree in Property Management with a minimum of 1 year of relevant experience,

or High school diploma and two (2) years relevant experience in multi-family property management.

• At least two (2) years of management experience, with an emphasis in managing Property Management staff preferred.

Certificates, Licenses, Registrations

• LIHTC Compliance required.
• Fair Housing certification.

Physical Demands and Work Environment

• Frequently required to stand.
• Frequently required to walk.
• Frequently required to sit.
• Frequently required to utilize hand and finger dexterity.
• Frequently required to travel to sister properties and other Neighborly functions.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• Continually Required to work in an on-site office setting during all open business hours.
• Frequently exposed to outside weather conditions.
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

Benefits:

• 401(k)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Associate Rent Discount
• Employee Assistant Program

Neighborly Communities prioritizes the safety of team members, residents, and our vendors. As a drug-free employer, we adhere to Federal Guidelines and mandate a drug screening at the time of job offer, covering all controlled substances, including Marijuana.