Customer Service Operations Assistant
Uline
Customer Service Operations Assistant
Kenosha Branch
Elevate the customer experience at Uline! As a Customer Service Operations Assistant, you'll help streamline processes and provide vital support to enhance Customer Service operations.
Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.
Position Responsibilities
- Lead collaboration with other teams to address challenges, improve processes and share insights to improve Customer Service Operations.
- Maintain our Customer Service policy and procedure database, reviewing content to ensure accurate documentation.
- Develop and update customer response templates across multiple platforms that help teams deliver fast and consistent support.
- Manage holiday calendars and systems, ensuring accuracy and timeliness.
- Handle Customer Service communications, including writing weekly department announcements and responding to inquiries in the team email inbox.
Minimum Requirements
- High school diploma or equivalent. Bachelor's degree preferred.
- 2+ years of customer service experience. Prior leadership experience is preferred.
- Proficiency in Microsoft Office.
- Strong communication, organizational and time management skills.
Benefits
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
Employee Perks
- Caf featuring affordable daily meal options from local restaurants.
- On-site fitness center and beautifully maintained walking paths.
- Best-in-class, clean, modern facilities.
About Uline
Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.
Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.
EEO/AA Employer/Vet/Disabled
UlineVacancy posted 16 hours ago
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