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Customer Service Representative

Group-GTS

Bei Group-GTS spielen wir mit Leidenschaft eine führende Rolle im Transport- und Logistiksektor. Mit unserem umfangreichen Fuhrpark und modernen Lagereinrichtungen in mehreren europäischen Seehäfen sind wir bestrebt, unseren Kunden den besten Service zu bieten. Unsere Mitarbeiter setzen fortschrittliche Technologien ein, um Prozesse zu vereinfachen und zu digitalisieren - alles mit dem Ziel der Nachhaltigkeit und operativen Exzellenz. Als Kundendienstmitarbeiter/in sind Sie für die korrekte Bearbeitung eingehender Bestellungen verantwortlich und tragen so zu einer effizienten Planung bei, die auf Kundenzufriedenheit und Kosteneffizienz ausgerichtet ist. Dank Ihrer ausgezeichneten Kommunikationsfähigkeiten können Sie Kunden kompetent ansprechen und deren Bedürfnisse und Anforderungen antizipieren. Sie arbeiten detailgenau, präzise und gründlich und setzen Prioritäten, um Fristen im Kundenservicebereich unserer Transportkette und darüber hinaus einzuhalten. Hauptaufgaben Entgegennahme von Kundenaufträgen und deren Eingabe in das System; Proaktive Prüfung von Referenzen/PIN-Codes für Einstellungen und Nachverfolgung; Proaktive Überwachung von Ladungsreferenzen und Weiterleitung aller erforderlichen Daten an Kunden auf Anfrage (LKW-Nummer, Containernummer, Fahrername usw.); Proaktiver Versand von Aktualisierungen an Kunden an die korrekten E-Mail-Adressen; Sicherstellung der rechtzeitigen Verfügbarkeit aller Transportdaten, einschließlich Einrichtungsdetails, Zollformalitäten und Sonderumständen bezüglich ADR/Stromaggregat; Nachverfolgung zollrechtlicher Aspekte von Importcontainern; Nachverfolgung der Durchführung von Scan-/Physikkontrollen; Nachverfolgung der Certiweight-VGM-Dokumentation; Überwachung des Kundenverkehrs, Erfassung der festen Routen, Mengen usw. des Kunden und deren tägliche Überprüfung; Kommunikation mit dem Kunden, sowohl telefonisch als auch per E-Mail; Nachverfolgung von Lieferverzögerungen, Meldung, Registrierung und Erläuterung in ISO. Qualifikationen Sie sind begeistert von einer vergleichbaren Kundendienstfunktion und verfügen über entsprechende Erfahrung; Branchenkenntnisse im Transportwesen und insbesondere im Containerverkehr sind unerlässlich; Kundenfreundlichkeit ist Ihnen sehr wichtig; Sie arbeiten proaktiv, organisieren effizient und behalten stets den Überblick; Sie behalten auch in einem dynamischen Arbeitsumfeld den Überblick und setzen die richtigen Prioritäten; Sie beherrschen Deutsch, Englisch und idealerweise auch Russisch fließend. Was bieten wir? Ein dynamisches und anregendes Arbeitsumfeld in einem führenden Transport- und Logistikunternehmen. Möglichkeiten zur beruflichen Entwicklung und zum Wachstum. Ein wettbewerbsfähiges Gehalt und Zusatzleistungen. Die Möglichkeit, Teil eines engagierten Teams zu sein, das sich auf Innovation und Kundenzufriedenheit konzentriert. #J-18808-Ljbffr Group-GTS

Vacancy posted 3 days ago
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