MAAM Museum Attendant

MassArtJob Posting: MAAM Museum Attendant Title MassArt Museum Attendant (MA) Job Description Compensation: $15/hour The Museum Attendant (MA) position empowers emerging artists at MassArt to become confident and engaged makers, designers, citizens, and professionals through experience in a museum environment. As the primary public-facing, front-line Museum representative, the Museum Attendant is responsible for creating a welcoming and positive visitor experience for all Museum visitors. Responsibilities Safeguard the artwork on view by proactively and courteously enforcing museum rules Provide superior customer service in a welcoming and informative environment for visitors of all ages, backgrounds, and abilities Opening and closing the Museum on days MAAM is open to the public Preparing exhibitions for public engagement, including turning on and off displays Basic gallery maintenance including cleaning and preventive conservation Staffing the admissions desk; registering visitors using the Museums ticket reservation system, proactively and warmly welcoming Museum visitors; preparing visitors for successful Museum experiences Monitoring Museum gallery, programming, and public spaces; proactively enforcing museum rules (such as no touching of art, no water bottles in galleries, no flash photography) and COVID-19 policies (masks required inside MAAM) Working to support special events at MAAM such as public Museum programs (Twilight at MAAM, Make with MAAM, MAAM Talks, etc.) Museum Attendants are required to work a minimum of 6-8 hours per week (Thursday‑Sunday) during the museum's regular exhibition cycles, in addition to mandatory monthly training. Learning Outcomes & Skills to be Gained Superior customer service skills including developing solutions to visitors' issues and creating a welcoming, friendly, and engaging museum experience Museum best practices and standards including courteously enforcing museum rules and maintaining gallery spaces Experience thriving in a team setting, working closely with a cohort of more than 13 Museum Attendants Basic transferable professional skills such as time management, balancing multiple commitments as a busy college student, verbal and interpersonal communication Experience working in a professional setting as an integral part of a small, dynamic museum team Additional Benefits Structured orientation and onboarding program Ongoing year‑long training in the field of museum studies, facilitated by MAAM professional staff and other museum professionals Access to the Museum's Student Recharge Area Potential to pursue additional paid opportunities at MAAM, including leading museum events and programs for the public with support from MAAM staff Requirements Open to undergraduate students at MassArt Successful candidates are responsible, reliable, and willing to continually learn throughout the year Art Education and Art History majors, as well as students with an interest in museum work and community engagement are strongly encouraged to apply Additional Information Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship Is not an E-Verify institution Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986. You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed. EEO Statement MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy‑related condition, or membership in any other legally protected class. MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment. Application Instructions Please submit a cover letter and resume with your application. Applications submitted without a cover letter will not be reviewed. #J-18808-Ljbffr Massachusetts College of Art and Design