SR Practice Support Manager

A top Am Law firm is seeking a Senior Practice Support Manager will play an integral role within the Practice Support Services team, leading a project management team and collaborating with internal resources to support all aspects of litigation matters. This individual will act as a trusted advisor and primary liaison to case teams, owning the service delivery relationship, coordinating across multiple teams, and ensuring an excellent client experience. Key Responsibilities Collaborate with eDiscovery Solutions Attorneys to develop and implement best practices for handling clients’ electronically stored information (ESI) Understand client needs and expectations, ensuring requirements are documented, communicated, and incorporated into project plans Liaise with clients’ in‑house eDiscovery teams to create and support documented best practices Develop comprehensive project plans and timelines for eDiscovery projects Provide leadership, guidance, and mentorship to project managers and colleagues regarding eDiscovery procedures and best practices Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information Qualifications Advanced operational skills and expertise with legal processes, electronic discovery best practices, and the ability to advise case teams accordingly In‑depth knowledge of IT systems architecture, including server systems, email systems, database systems, telecommunications systems, mobile devices, social media, and cloud storage, and their implications for eDiscovery Expert‑level knowledge of forensic collection methodologies, ESI processing, and document review technologies Minimum of 8 years of experience in electronic discovery consulting, project management, litigation support, data processing, and document review platforms #J-18808-Ljbffr Buchanan