Director of Property Claims

Job Description

About Us

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United Public Adjusters & Appraisers is a leading public adjusting and property insurance consulting firm dedicated to representing residential and commercial policyholders throughout the insurance claims process. Unlike insurance carriers, we advocate exclusively on behalf of policyholders, helping our clients navigate complex property losses and maximize their insurance recovery through expert guidance, technical expertise, and unwavering advocacy.

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The Role

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We are seeking an accomplished Director of Property Claims to lead our growing claims organization. Reporting directly to executive leadership, you will provide strategic oversight of our property claims operation, leading a team of public adjusters, claims consultants, estimators, and support professionals while driving operational excellence, team development, and exceptional client outcomes.

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This is a unique opportunity to build a best-in-class claims organization, help shape the future of our firm, and elevate the standard of excellence in public adjusting. In doing so, you will make a meaningful difference in the lives of the residential and commercial property owners we are privileged to represent.

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Significant property insurance claims leadership experience is required. Candidates without direct property claim management experience will not be considered.

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What You'll Do

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Lead a High-Performing Claims Organization

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• Provide strategic leadership, coaching, and mentorship to a team of public adjusters, claims consultants, estimators, and claims support professionals.
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• Establish clear performance expectations, monitor key performance indicators, and foster a culture of accountability, collaboration, and exceptional client service.
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• Conduct regular claim audits and performance reviews to ensure quality, consistency, compliance, and outstanding claim outcomes.
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• Develop future leaders through coaching, mentoring, succession planning, and ongoing professional development.
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Drive Operational Excellence

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• Oversee the successful management of residential, commercial, large-loss, and catastrophic property claims.
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• Develop and implement scalable workflows, quality assurance standards, and operational best practices that improve efficiency, consistency, and claim outcomes.
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• Ensure accurate documentation, regulatory compliance, and sound file management throughout the claim lifecycle.
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• Analyze claim trends, operational metrics, and team performance to identify opportunities for continuous improvement.
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Serve as a Strategic Claims Leader

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• Provide technical guidance on complex and high-value property claims.
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• Lead negotiations involving insurance carriers, contractors, engineers, attorneys, accountants, and other stakeholders to achieve favorable claim resolutions.
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• Partner with executive leadership to establish departmental goals, performance metrics, strategic initiatives, and long-term operational objectives.
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• Resolve escalated client matters with professionalism, sound judgment, and a client-first approach.
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Develop Talent & Strengthen the Organization

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• Design and oversee training initiatives that enhance technical expertise, leadership capabilities, and consistency in claim handling.
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• Ensure the claims team remains current on policy interpretation, regulatory developments, estimating platforms, and industry best practices.
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• Foster a culture of continuous learning, accountability, collaboration, and operational excellence.
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What We're Looking For

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We're seeking a proven property claims leader with a successful track record of leading teams, managing complex property insurance claims, and driving operational performance.

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The ideal candidate will bring:

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• A minimum of 10 years of progressive property insurance claims experience, including leadership within an organization specializing in property insurance claims.
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• At least 5 years of experience managing, coaching, and developing claims professionals.
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• Extensive knowledge of residential and commercial property insurance policies, coverage analysis, claim investigations, estimating, valuation methodologies, negotiations, and settlement practices.
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• Experience handling complex residential, commercial, large-loss, and catastrophe property claims.
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• Demonstrated success improving operational performance, developing high-performing teams, and implementing scalable processes that enhance efficiency and client outcomes.
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• Strong leadership, communication, negotiation, and relationship-building skills with the ability to effectively collaborate with clients, carriers, contractors, attorneys, engineers, and executive leadership.
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• A strategic mindset with the ability to make sound business decisions while remaining engaged in day-to-day operations when needed.
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• Experience with Xactimate and other standard claims technology platforms is highly desirable.
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• A Public Adjuster License, or the ability to obtain licensure.
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What We Offer

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• Compensation base minimum $150,000-$175,000 annually, with compensation negotiable based on experience, qualifications, demonstrated leadership, and overall fit.
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• Annual performance bonus tied to organizational and operational goals.
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• Majority company-paid health insurance.
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• 401(k) with company match.
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• Paid Time Off (PTO) and paid holidays.
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• Company-paid Public Adjuster licensing and ongoing professional development.
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• Complimentary breakfast, lunch, beverages, and snacks.
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• The opportunity to join a growing leadership team and help shape the future of a leading public adjusting and property insurance consulting firm.
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If you are an accomplished property claims leader with a passion for developing exceptional teams, driving operational excellence, and advocating for policyholders, we encourage you to apply and explore the opportunity to join our leadership team.