Key Account Manager

Job Description

Job Description

We are looking for a results-driven Key Account Manager to strengthen customer partnerships and uncover profitable growth opportunities in La Crosse Wisconsin. This position serves as the primary commercial contact for assigned accounts, aligning customer expectations with internal teams to deliver responsive, high-quality support. The ideal candidate brings strong business development experience, understands the automotive sector, and can build long-term relationships while advancing strategic sales objectives.

Responsibilities:

• Build and grow relationships with key customers while identifying opportunities to add new accounts and expand market presence.

• Create and execute account growth plans that support revenue goals and open new avenues for business development.

• Serve as the main point of contact for commercial matters, ensuring customer updates, concerns, and expectations are communicated clearly across the organization.

• Respond promptly to customer inquiries and issues, providing a high level of service that supports long-term client satisfaction.

• Monitor and manage active commercial pipelines, pricing items, and outstanding account-related actions to keep business opportunities moving forward.

• Partner closely with program management, engineering, design, costing, and manufacturing teams to align customer needs with operational execution.

• Lead customer discussions and negotiations for new business awards with a focus on sustainable and profitable outcomes.

• Coordinate account activity across global customer locations to support consistent service and a broad understanding of customer requirements.

• Proven experience in business development, account management, or a related commercial role.
• Working knowledge of the automotive industry and its customer expectations.
• Background supporting decorative products or similar specialty commodities.
• Strong written and verbal communication skills with the ability to present information clearly and professionally.
• Ability to work independently while also collaborating effectively with cross-functional teams.
• Demonstrated leadership skills with the ability to guide, influence, and motivate others.
• Solid organizational and computer skills, including proficiency with Microsoft Office.
• Willingness to travel regularly to customer sites as needed.