Mail & Receiving Services Operator I - Enterprise Physical Operations

Job Title

Mailroom and Shipping/Receiving Clerk

Job Description

Primary Duties & Responsibilities:

• Works with campus partners such as USPS, FedEx, UPS, and Amazon as well as campus departments to intake mail and/or packages each day. Accuracy, efficiency, and teamwork are critical success factors, as volume is significant.
• Processes intake for each item. Unload, scan, sort, and shelve packages for pickup, delivery to customers, or placement in lockers. Counts and sorts mail. Weighs, scans, and sorts metered items.
• Processes outgoing items by delivering mail and/or packages or locating and scanning each package that customers come to pick up. Carries a valid driver's license at all times. Must observe all posted speed limits and drive no faster than 10 MPH in areas where there are none posted.
• Provides customer service to staff, faculty and/or students who need help finding or mailing/shipping items. Verifies proper identification, obtains signatures on handheld units, and uploads signatures to the master database.
• Provides timely look-up functions for mail and/or packages using university and industry-specific software. Assists in maintaining accurate names and addresses in the mail forwarding system while complying with US Postal mail processing forwarding guidelines.
• Demonstrates safety protocols at all times and attends regular training.
• Performs other duties as assigned.

Working Conditions:

• Normal office environment
• High-noise environment
• Exposure to moving machinery
• Dust, dirt, grease, or other disagreeable elements
• Ability to travel to various on- and off-campus locations

Physical Effort:

• Typically standing or walking
• Frequent lifting of 25 lbs. or more
• Typically bending, crouching, and stooping.

Equipment:

• Heavy equipment (forklift, etc.)
• Operate motor vehicle

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications /Professional Licenses :

No specific certification/professional license is required for this position.

Work Experience:

Mail, Shipping Or Receiving Center, Customer Service, University Operations Or Similar Role (1 Year)

Skills:

Not Applicable

Driver's License:

A Class E (MO) or Class D (IL) license and a good driving record are required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications /Professional Licenses :

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Mail Service Operations, Shipping, And Receiving (2 Years)

Skills:

Computer Literacy, Customer Service, Efficiency Optimization, Logistics Support, Microsoft Word, Oral Communications, Organizational Commitment, Process Improvements, Professional Integrity, Shipping Software, Social Interaction, Strive for Excellence, Teamwork, Written Communication

Grade

G04-H

Salary Range

$16.40 - $22.12 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement

Personal:

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness:

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family:

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit:

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.