Sr Billing/Payments Operations Specialist

Gen Company Overview

Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more.

Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.

Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We're always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.

When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.

At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You'll work with people who back each other, respect each other and understand that our differences are a competitive advantage.

If this sounds like you, we'd love you to be part of Gen.

About the Role

Solve both simple and complex business problems by interceding in member service related issues, billing, and operational issues specifically as it relates to financial systems and processes. Perform monthly business audits on sold business, pricing accuracy, and/or billing setup internally and through our third party billing vendor. Create and maintain an accounts receivable process and perform monthly follow-up with clients that have outstanding balances. Execute monthly billing process; ensure quality of outgoing bills and validate accounts receivable totals. Assist in Salesforce setup, auditing of monthly results, and reporting management. Perform daily review of Accounts Receivable records and assist internal teams on cash application procedures. Execute Accounts Payable vendor setup process; update internal systems at the conclusion of processing. Perform outbound communication to past due accounts through existing dunning processes. Serve as key liaison to internal Employee Benefits teammates and internal Accounting/Finance business units as it relates to invoicing and accounting functions. Protect the security and confidentiality of all client data; be mindful of corporate security policies related to client communications.

Key Responsibilities

• Previous subscription billing or monthly invoicing experience required.
• High degree of comfort with Microsoft Office, specifically Microsoft Excel and MS Excel related formula/pivot table experience is required.
• Accounting software experience and management of a company's accounts ledger required.
• Exceptional attention to detail and ability to manage fast paced days with multiple project assignments.
• Highly organized.
• Demonstrate leadership qualities in a team that performs a high level of transactions and multiple processes on a fixed timeline each month.
• Create reports and other audit controls to ensure totals of invoicing and commission cycles match internal financial and reporting systems.
• Nurture a service forward environment and react to client inquiries with urgency and accuracy.
• Build strong relationships internally with key stakeholders; serve as a point of contact for Employee Benefits financial processes.

Education

• Bachelor's degree is the most common requirement for senior-level billing roles.
• A high school diploma alone is generally not sufficient for senior-level positions.

What's Next….

After you submit your application, you can expect the following steps in the recruitment process:

• Recruiter Screen
• Hiring Manager Interview
• Final Interview