Front Office Secretary/Service Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

We are looking for the right person to be our full-time Front Office Secretary/Service Coordinator. You must be a team player as you are not alone in this role. You are one of two in the front office that greet our valued customers either in person or on the phone providing the support and assistance they need. Our work is focused on treating problem water and ensuring safe water in homes.

The goal of the office is to provide great customer service with excellent communication to all individuals both internal and external.

Responsibilities will include, but are not limited to:

• Provide excellent customer service in a courteous and professional manner while providing general support to customers either in person or on the phone.
• Answer, screen, and direct telephone callers to appropriate personnel and take messages as necessary.
• Actively listen to customers and handle stressful situations with compassion and empathy. Recording the customer complaints or answering customers' questions regarding service and deliveries.
• Provide excellent communication with staff and customers. 
• Schedule service and delivery appointments and maintain / update appointment calendars.
• Data entry utilizing proprietary software, Excel, and Word
• Compute charges for merchandise or services and receive/progress payments, including credit card transactions.
• Enter and proofread data and other information, such as records or reports.
• Notify supervisor of issues/problems that arise in the appropriate manner.
• Distribute mail on a daily basis including UPS/Fed-Ex/USPS packages.
• Perform other clerical duties such as filing, scanning, photocopying, and faxing.
• Provide clerical support to service and sales departments as needed.
• Ensure reception area is tidy and presentable

Skills

• Professional attitude and appearance.
• Proven work experience as a Receptionist, Front Office Representative, CSR or similar role.
• Proficient computer skills and knowledge of Microsoft Office.
• Excellent ability to communicate both verbally and in writing.
• Excellent interpersonal and customer service skills, including telephone etiquette.
• Hands-on experience with office equipment (e.g. fax machines and printers).
• Ability to adapt to frequent change and meet deadlines.
• Excellent organizational skills, able to multitask and having time-management skills, with the ability to prioritize tasks.
• Analytical and problem-solving skills with attention to detail.
• Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team or independently.

Additional training will be provided.
NO PHONE CALLS PLEASE