Senior Manager, Learning & Development

Role Description

As Senior Manager, Learning & Development, you will serve as Evergreen’s primary learning leader and builder, owning the design and delivery of our most business-critical learning priorities.

Reporting to the SVP of People, this role is focused on enabling execution: ensuring our teams can perform effectively in role, with a primary emphasis on partnering with Clinical Operations and Technology, delivering onboarding, building the leadership skills of Evergreen’s managers, and outlining clear career and learning opportunities for all Evergreen employees.

This is a highly hands-on and cross-functional role. You will personally design, build, and deliver Evergreen’s highest-impact learning programs, leveraging cross-functional partners and lightweight tools to scale your work. This role is best suited for a builder who is comfortable owning strategy and execution end-to-end, without reliance on a direct team.

While this position is fully remote, candidates should be able to work core business hours of 9am-5pm in the Central time zone.

Evergreen’s current learning technology and tool stack includes: WorkRamp (LMS), Articulate, 7Taps, Tango, and LinkedIn Learning. Evergreen utilizes the Microsoft suite of products, including Copilot.

Qualifications

• 7+ years designing and delivering learning programs in fast-paced, resource-constrained environments
• Demonstrated ability to operate as a senior individual contributor while influencing at the leadership level
• Proven experience building manager and leadership capability
• Strong hands-on experience designing and delivering learning programs (not just overseeing)
• Ability to translate operational or clinical needs into practical, performance-focused learning solutions
• Strong understanding of adult learning principles, applied pragmatically
• High comfort level with learning technologies and AI-enabled tools
• Able to work effectively in a primarily remote environment:
• Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended
• Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role
• Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Requirements

• Define and execute a focused learning strategy aligned to Evergreen’s highest-priority business needs
• Personally design, build, and deliver high-impact programs, including:
• End-to-end employee and leader onboarding (focused on accelerating time-to-impact)
• Manager and leadership development
• Employee career growth paths and development programs
• Clinical, operational and technical enablement, in partnership with our Clinical and IT Technical trainers
• Learning support for major company initiatives (e.g., company all-hands events, provider education)
• Execution of mandatory compliance training in partnership with Legal/Compliance
• Build practical, scalable learning experiences using blended and asynchronous formats for a distributed workforce
• Leverage AI-enabled tools in day-to-day design, content creation, and knowledge access to improve speed, quality, and scalability
• Ensure all learning approaches meet Evergreen’s standards for quality, accuracy, compliance, and data privacy
• Act as a key learning partner to Clinical Operations leadership, aligning learning directly to care delivery workflows, performance expectations, and operational priorities
• Prioritize learning investments based on Clinical Operations needs, recognizing this as the organization’s highest-impact capability area
• Partner with our Clinical and IT Technical trainers to both build and integrate their training needs, materials and subject matter expertise into our training programs
• Partner with Clinical, Technology and Operations leaders to identify capability gaps and define practical solutions
• Translate business and clinical requirements into clear, effective learning experiences that drive performance
• Influence stakeholders without formal authority by grounding recommendations in business outcomes
• Define and track success using a combination of:
• Learning adoption and engagement
• Business outcomes (e.g., time-to-productivity, manager effectiveness, employee satisfaction scores, retention rates, operational performance signals)
• Continuously iterate and improve programs based on results and feedback
• Ensure learning efforts are well-prioritized, clearly communicated, and aligned to Evergreen’s operating cadence
• Own and optimize Evergreen’s learning tools and technology ecosystem
• Manage external partners and vendors with a focus on efficiency and measurable value
• Evaluate opportunities to simplify and streamline tools, content, and processes
• Partner with Finance, IT, Legal, and Security to ensure alignment with company standards
• Establish lightweight standards, templates, and tools that enable scalable, high-quality learning without unnecessary complexity
• Oversee content governance and the end-to-end learner experience
• Partner with subject-matter experts across the organization to design and deliver learning, rather than owning all specialized content directly
• Leverage limited support resources (e.g., contractors, tools) as needed to extend impact

Benefits

• Paid time off starting at four weeks for full‑time employees
• 12 paid holidays per year
• Medical, dental, vision, and life insurance
• A 401(k) program with employer match after 6 months of tenure
• Paid parental leave and flexible work arrangements
• Ongoing learning and development opportunities throughout your career