Principal Customer Engagement Specialist - Midwest Region (Touch Surgery / Digital, Data, & Ecosystem)
$112k - $168kMedtronic
Medtronic seeks a Principal Customer Engagement Specialist to support hospital adoption of Digital Technologies solutions across the Midwest region. This field-based role partners with surgical teams, administrators, and IT stakeholders to optimize perioperative workflows, drive technology utilization, and expand solution deployment within health systems.
Responsibilities
- Build and maintain relationships with surgeons, nurses, OR leaders, administrators, and IT teams across assigned accounts
- Analyze customer usage data and develop action plans to improve adoption, retention, and account growth
- Facilitate customer business reviews and present performance metrics and opportunities to hospital stakeholders
- Deliver product training, support feature adoption, and troubleshoot operational issues with technical teams
- Collaborate with Sales and Product teams to identify expansion opportunities and communicate customer feedback
Requirements
- Bachelor's degree with 7+ years healthcare technology/medical device experience, or advanced degree with 5+ years
- Experience working in operating room, procedural, or surgical care environments
- Ability to engage multiple stakeholder groups across clinical, operational, administrative, and IT functions
- 75%+ travel capability within Midwest territory; remote work within region required
- Experience supporting technology adoption in large health systems or integrated delivery networks
- Familiarity with hospital decision-making structures and workflow optimization initiatives
Vacancy posted 27 days ago
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