Dispatcher/Router Combo

Dispatcher JobUnder immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.Essential Duties and ResponsibilitiesAssist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stopsProvides highest level of customer service to all customers in line with Customer 1st objectivesMonitor, process, and escalate SFDC cases to supervisorAssist walk-in customersAssists drivers with problems/issues as issues arise (during the day or at the end of the route)Reviews driver's paperwork and files paperworkReview and updates routes, new customers based on daily communication, reroutes existing customers as requiredEnsures that routes are balanced dailyAssists Trans Supervisor/Manager as needed/directedUpdate SAP data / notesCommunicate performance standards and objectivesKeeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetingsAlways maintains a safe and compliant workplaceIn the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuriesPerform other duties and responsibilities, as assignedQualificationsHigh School Diploma or equivalent2 years experience, preferably in Transportation, Logistics, Routing and Customer ServicePhysical RequirementsOffice: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.Pay: The expected base pay rate for this position is $29 Per Hour. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, training, certifications, qualifications, and work location.BenefitsAt WM, each eligible employee receives a competitive total compensation package that includes medical, dental, vision, life insurance, and short-term disability. In addition, we offer a stock purchase plan, company matching on a 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Please note that benefits may vary by site.