Employee Relations Specialist

Employee Relations Specialist ZS’ Corporate Support teams power the firm’s core internal operations. Our global teams are collaborative, practical, and results oriented, and they thrive in a dynamic, high‑performing environment. While our people bring diverse experiences and perspectives, they share a commitment to exceptional service. The Employee Relations Specialist plays a key role in fostering a positive, respectful, and high-performing workplace by helping leaders and employees navigate complex and sensitive people matters. This role identifies employee relations trends, assesses risk, and partners with HR and other stakeholders to address workplace concerns in a fair, consistent, and well‑documented manner. The specialist leads and supports investigations involving concerns such as discrimination, harassment, retaliation, bullying, hostile work environment, performance and conduct issues, financial misconduct, information security incidents, and inappropriate management practices. The individual also provides guidance on policy interpretation, conflict resolution, corrective action, and other employee relations matters while helping strengthen programs, processes, manager capability, and compliance training across the firm. What You’ll Do Lead complex employee relations investigations, including matters involving workplace conduct, financial misconduct, and information security incidents, and support timely, fair, and well‑documented resolutions while minimizing legal, reputational, and operational risk. Conduct intake, assess facts, determine investigation approach, document findings, and prepare clear recommendations and case summaries for key stakeholders. Advise managers, HR partners, and leaders on employee relations matters including performance management, corrective action, policy interpretation, workplace conflict, and conduct concerns. Assess employee relations matters to identify key issues, determine risk exposure, and ensure consistent application of policies, procedures, and employment practices. Apply sound judgment and ensure appropriate consultation and escalation. Facilitate debriefs and provide clear guidance to stakeholders at all levels on sensitive employee relations matters, recommended actions, and investigation outcomes. Draft, review, and support communications related to complaints, disputes, corrective actions, and other sensitive employment matters. Analyze employee relations data and trends, identify themes, and recommend process, policy, or improvement changes. Develop and deliver training and coaching for leaders and HR partners on employee relations best practices, investigations, documentation, and effective issue resolution. Manage and evolve global compliance training for employee relations and workplace conduct topics including harassment prevention, POSH, bystander intervention, and California workplace violence prevention training. What You’ll Bring Bachelor’s degree required; advanced degree, JD, or relevant HR certification preferred. Approximately 5‑8 years of relevant employee relations, HR, workplace investigations, or related experience, ideally in a multinational, matrixed, or professional services environment. Significant experience managing sensitive and complex employee relations matters, including workplace conduct, financial misconduct, and information security incidents, with strong documentation, investigative, and recommendation‑writing skills. Strong knowledge of employment laws, regulations, and workplace investigation practices, including equal employment opportunity, harassment, discrimination, and retaliation considerations. Deep understanding of HR policy, employee relations principles, and workplace practices, with the ability to apply them consistently and pragmatically. Excellent verbal and written communication skills, with the ability to handle sensitive matters clearly, objectively, and professionally. Demonstrated ability to manage multiple cases and competing priorities while maintaining strong attention to detail and quality. Proven ability to build trusted relationships with HR business partners and cross‑functional stakeholders. Strong analytical, problem‑solving, and decision‑making skills, including the ability to identify trends and recommend practical solutions. Experience managing or supporting global compliance training programs related to workplace conduct and employee relations. Fluency in English. Client‑first mentality. Intense work ethic. Collaborative spirit and problem‑solving approach. How You’ll Grow Cross‑functional skills development & custom learning pathways. Milestone training programs aligned to career progression opportunities. Internal mobility paths that empower growth through s‑curves, individual contribution, and role expansions. Perks & Benefits We offer a comprehensive total rewards package that supports health, financial wellbeing, time off, and professional development. Benefits include health insurance, retirement plans, paid time off, learning and development programs, and opportunities for internal mobility within a collaborative culture. Hybrid Working Model Work location is flexible, combining remote work with on‑site presence at client or ZS offices for the majority of the week. Employees are expected to balance remote and on‑site work to support collaboration and client needs. Travel Client‑facing roles require travel. Business needs determine the travel frequency. Some projects may be local, but travel is expected to build client relationships and support professional growth. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. #J-18808-Ljbffr