Office Administrator

American Jewelry and Loan is a fourth‑generation, family‑owned specialty retailer and pawn operation and one of Detroit's most recognized names in the business. With five locations across the metro area, we are a fast‑paced, high‑volume business serving thousands of customers every day. Our team is close‑knit, driven, and proud of the community we serve. We are looking for a sharp, organized professional to join us in a key operational role supporting our leadership team and HR functions. Position Overview The Office Administrator / HR Support & Executive Assistant is a multi‑faceted role that blends day‑to‑day administrative operations, light human resources duties, and direct support to company leadership. The right candidate is highly organized, detail‑oriented, and comfortable working in a dynamic retail and financial services environment. This is an in‑office, hands‑on role — not a remote position. Key Responsibilities HR & Onboarding Support Manage new hire paperwork from offer through onboarding completion, including I‑9 verification, W‑4, direct deposit, and company policy acknowledgments. Maintain accurate and confidential employee files (physical and digital). Coordinate with managers on scheduling, start dates, and onboarding logistics. Support unemployment insurance (UIA) claims process, including gathering documentation, responding to agency requests, and tracking claim status. Assist with employee relations matters and elevate to ownership as appropriate. Compliance & Financial Operations Support Assist with IRS Form 8300 (cash transaction reporting) training, tracking, and recordkeeping to ensure compliance with federal requirements. Support vehicle and car dealer transaction documentation — including title paperwork, bill of sale records, and related filings. Maintain organized filing systems for regulatory and financial records. Executive & Administrative Support Provide direct administrative support to ownership and senior management. Manage scheduling, correspondence, and follow‑up on action items. Draft communications, memos, and internal documents as needed. Coordinate vendor relationships and office supply procurement. Handle confidential information with the highest level of discretion. Assist with special projects and operational initiatives as assigned. Qualifications Required 5+ years of experience in office administration, HR support, or executive assistant roles. Strong organizational skills and ability to manage multiple priorities simultaneously. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Excellent written and verbal communication skills. Ability to handle sensitive and confidential information with professionalism. Comfortable working in a fast‑paced, high‑volume retail or service environment. Preferred Experience with UIA (Michigan Unemployment Insurance Agency) claims process. Familiarity with IRS Form 8300 cash reporting requirements. Background in pawn, retail, automotive, or financial services. Experience with QuickBooks, payroll platforms, or HRIS systems. Associate's or Bachelor's degree in Business Administration, HR, or related field. Compensation & Benefits Competitive salary, commensurate with experience. Health benefits available. Paid time off. Employee discount. Stable, established company with a strong local brand. #J-18808-Ljbffr