Senior Level Network Support Engineer

Seeking a Senior Level Network Support Engineer to work in this fast-paced technology environment with world-class engineers and customers on cutting-edge technologies. Work on-site at a customer in Miami. Primary responsibility is to ensure that the customer always has access to the critical data to support their business objectives. A very broad knowledge and a love for learning is required for this position from server and OS support, through multi-tiered application understanding, voice/video, VMware, Cloud, security and big data. Responsibilities Work with customers to troubleshoot and resolve complex network and product issues Interface with our world‑class support, development and SQA teams to identify and resolve product issues Utilizing Company's Knowledge Management database, research & develop technical tips and solutions Advise customer on network management best practices using company product suite Experience Bachelor's Degree in Computer Science/Network Security or equivalent discipline Minimum of 7 years in network management supporting external customers 2 plus years in critical and managed customer care Proven expertise in customer relationship and management Network Management experience in environment preferred Experience working remotely, but cooperatively with HQ Demonstrated ability to identify and resolve complex network problems Cisco Certification (CCNA minimum, CCNP preferred) Linux Certification (RHTC minimum) Knowledge of Windows and Unix operating system environments Ability to write technical articles outlining problems resolution and troubleshooting steps contribute knowledge to the knowledge base) Ability to multi‑task with strong attention to detail Project Management Certification a plus (PMP) Server Hardware Support Certification a plus (Dell DOSD) VMware Certification a plus Ability to multi‑task with strong attention to detail #J-18808-Ljbffr US HealthCare Careers