Service appointment coordinator

Service Appointment and Rental Coordinator

Classic CDJR Pineville is a fast-paced, customer-focused automotive dealership committed to providing exceptional service and friendly experience. We're looking for an organized and energetic individual to join our team as a Service Appointment and Rental Coordinator.

This role is the first point of contact for our customers-both in person and on the phone. The ideal candidate will handle incoming calls, schedule service appointments, assist with vehicle rentals, and provide general administrative support to the team.

-Answer and direct incoming phone calls in a professional and courteous manner

-Schedule service and maintenance appointments using our dealership software

-Coordinate vehicle rentals and loaner car program, ensuring proper documentation

-Greet customers and assist with general inquiries

-Perform administrative duties such as data entry, scanning and handling emails, text messages, etc.

-Support the service and sales departments as needed

-Previous experience in customer service or administrative support (automotive experience a plus)

-Strong communication and organizational skills

-Ability to multitask and prioritize in a busy environment

-Proficient in Microsoft Office and comfortable learning new software systems

-Professional, friendly, and reliable demeanor

-Competiive pay

-Health, dental, and vision insurance

-Paid time off and holidays

-Employee discounts on vehicles and services

-Opportunities for growth within the dealership