Salesforce Business Analyst

About AssistRx AssistRx is a leader in healthcare technology that improves how patients access and stay on life-saving specialty medications. Our platform connects pharmaceutical manufacturers, healthcare providers, and patients through innovative technology and data-driven solutions that streamline the therapy initiation process. By partnering with life sciences organizations, AssistRx helps remove barriers to therapy access, enabling patients to start and stay on treatment faster. Position Overview AssistRx is seeking a Reporting Business Analyst to support the development of operational and client-facing reporting across our patient support and therapy access platforms. This role serves as the bridge between business stakeholders and development teams , translating reporting and analytics needs into clear technical requirements. The analyst will gather reporting requirements, document detailed user stories, create JIRA tickets, and work closely with developers to ensure reports are built accurately. The ideal candidate understands Salesforce data structures , is comfortable working with reporting and operational data , and has experience supporting patient access programs, pharmaceutical hubs, or drug manufacturer reporting environments . Key Responsibilities Requirements Gathering & Documentation Partner with internal teams and external pharmaceutical clients to gather and document reporting requirements. Translate business needs into clear user stories, technical requirements, and acceptance criteria . Create and manage JIRA tickets for development teams to build reports and dashboards. Salesforce Reporting Support Work with stakeholders to define reporting needs using Salesforce data and operational program data . Maintain familiarity with Salesforce objects, fields, and relationships to ensure accurate reporting requirements. Collaborate with developers to clarify requirements and answer data-related questions during report development. Report Validation & Data Quality Validate report outputs to ensure accuracy, consistency, and alignment with stakeholder expectations . Investigate discrepancies when stakeholders report incorrect or unexpected numbers. Support User Acceptance Testing (UAT) and confirm reports meet requirements prior to release. Stakeholder Collaboration Serve as a liaison between operations, client services, product teams, and development teams . Facilitate meetings to clarify reporting requirements and communicate priorities. Provide documentation, walkthroughs, and training for newly developed reports. Reporting Operations Manage multiple reporting requests in an Agile development environment . Ensure documentation and requirements remain organized and accessible. Support ongoing improvements to reporting processes and documentation standards. Key Responsibilities Requirements Gathering & Documentation Partner with internal teams and external pharmaceutical clients to gather and document reporting requirements. Translate business needs into clear user stories, technical requirements, and acceptance criteria . Create and manage JIRA tickets for development teams to build reports and dashboards. Salesforce Reporting Support Work with stakeholders to define reporting needs using Salesforce data and operational program data . Maintain familiarity with Salesforce objects, fields, and relationships to ensure accurate reporting requirements. Collaborate with developers to clarify requirements and answer data-related questions during report development. Report Validation & Data Quality Validate report outputs to ensure accuracy, consistency, and alignment with stakeholder expectations . Investigate discrepancies when stakeholders report incorrect or unexpected numbers. Support User Acceptance Testing (UAT) and confirm reports meet requirements prior to release. Stakeholder Collaboration Serve as a liaison between operations, client services, product teams, and development teams . Facilitate meetings to clarify reporting requirements and communicate priorities. Provide documentation, walkthroughs, and training for newly developed reports. Reporting Operations Manage multiple reporting requests in an Agile development environment . Ensure documentation and requirements remain organized and accessible. Support ongoing improvements to reporting processes and documentation standards. Required Qualifications Bachelor’s degree in Business, Analytics, Information Systems, Healthcare Administration, or related field , or equivalent experience. 3+ years of experience in a Business Analyst, Reporting Analyst, or Data Analyst role . Experience writing requirements, user stories, and JIRA tickets for development teams . Strong analytical and problem-solving skills. Ability to translate business needs into structured reporting requirements. Strong communication and stakeholder management skills. Preferred Qualifications Experience working with Salesforce reporting or Salesforce data models . Experience in patient access programs, specialty pharmacy, pharmaceutical hubs, or drug manufacturer support services . Familiarity with healthcare data, patient journey workflows, or therapy initiation programs . Experience working in Agile environments with JIRA . Exposure to SQL, Tableau, Power BI, or similar reporting tools . Ideal Candidate Profile The strongest candidates will have experience in environments such as: Patient Support Programs (PSPs) Pharmaceutical hub services Specialty pharmacy technology platforms Healthcare SaaS companies Salesforce-based healthcare systems They will be comfortable translating operational questions into structured reporting requirements that developers can build from. Supportive, progressive, fast-paced environment Competitive pay structure Matching 401(k) with immediate vesting Medical, dental, vision, life, & short-term disability insurance AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire