Senior Research Operations Manager (Remote)

For further inquiries about this opportunity, please contact one of our Talent Specialists, Justeen at View phone number on us.fitly.work, or Remy at View phone number on us.fitly.work

Title: Senior Research Operations Manager (Remote)
Duration: 4 Months with possibile extenstion and Full Time convertion
Location: Remote

Travel Required: 0-5%

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Day to Day Responsibilities

• Build and maintain research operations infrastructure, including standard operating procedures, recruitment templates, screeners, consent language, intake workflows, scheduling guidance, and reusable study resources.
• Coordinate customer access so interview requests are well-planned, appropriately routed, and not duplicative or conflicting across teams.
• Manage research vendors, procurement workflows, contracts, purchase orders, budget tracking, and recurring vendor performance follow-ups.
• Administer research tools and platforms such as UserTesting, UserZoom, and VoxPopMe, including access, usage guidance, renewals, and optimization opportunities.
• Partner with Privacy, Legal, Compliance, Procurement, and cross-functional teams to support consent, safe data handling, adverse-event reporting, documentation, and retention expectations.
• Identify practical ways to use AI-enabled workflows and automation to improve research speed and consistency without compromising rigor, privacy, or compliance.

What makes you successful:

• You have 2-5+ years of experience in Research Operations, Design Operations, Product Operations, research program management, or a related operations role supporting User Research, UX Design, or Product teams.
• You are a systems thinker who can turn ambiguous, high-friction workflows into clear, scalable, and well-documented operating models.
• You have hands-on experience with research platforms such as UserTesting.com, UserZoom, Great Question, VoxPopMe, or similar tools.
• You bring strong project-management discipline, including ownership of timelines, dependencies, handoffs, budgets, documentation, and follow-through across multiple concurrent workstreams.
• You understand the end-to-end research lifecycle well enough to anticipate operational needs for interviews, usability testing, concept evaluation, surveys, customer trials, and mixed-method studies.
• You are comfortable working in a regulated or privacy-sensitive environment and can collaborate effectively with Legal, Privacy, Compliance, Procurement, and business stakeholders.
• You are exceptionally organized and detail-oriented, especially with customer data, consent records, incentives, vendor deliverables, tool permissions, and research documentation.
• You communicate clearly with researchers and non-researchers by creating templates, playbooks, and guidance that make complex processes easier to follow.
• You are curious about AI, automation, and emerging research tools, and you know how to balance speed with human judgment, research quality, and compliance review.

Work related years of experience

• Minimum of 5-8 years of related experience

Required Skills (top 3 non-negotiables)

1. You have previously built and/or scaled User Research Operations for User Research, UX Design, or Product teams.

2. You bring disciplined project management, with ownership of timelines, dependencies, handoffs, budgets, documentation, and follow-through across multiple workstreams. You are highly organized and detail-oriented, particularly when managing customer data, consent records, incentives, vendor deliverables, tool permissions, and research documentation.

3. You understand the end-to-end user research lifecycle well enough to anticipate operational needs for interviews, usability testing, concept evaluation, surveys, customer trials, and mixed-method studies.

Preferred Skills (nice to have)

1. You have hands-on experience with research platforms such as UserTesting.com, UserZoom, Great Question, VoxPopMe, or similar tools
2. You are a systems thinker who can turn ambiguous, high-friction workflows into clear, scalable, and well-documented operating models.
3. You are comfortable working in a regulated or privacy-sensitive environment and can collaborate effectively with Legal, Privacy, Compliance, Procurement, and business stakeholders.

Education Requirements:

• Bachelor's Degree

Software Skills Required:

• Proficient with Microsoft 365 Suite, Experience building AI agents to automate workflows

Interviews

• Number of Interviews: 3
• Web Conference (Zoom/ TEAMs)

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.