Client Service Manager

Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem – a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. Overview We’re looking for an Associate Client Service Manager to join our Commercial team. In this role, you’ll lead efforts to deliver exceptional service and solutions to our clients. You’ll work closely with your team and clients to build strong relationships, solve challenges, and ensure every interaction adds value. This is your opportunity to grow your career while making a meaningful impact. How you’ll make an impact You’ll take the lead in managing client relationships and ensuring their needs are met. From guiding the renewal process to mentoring team members, you’ll play a key role in delivering high‑quality solutions. Manage the renewal process by compiling information, analysing needs, and delivering tailored solutions to ensure proper coverage. Build and maintain strong relationships with clients through timely responses and strong customer service. Support your team in addressing client risk management needs through consultative conversations and personalised strategies. Conduct regular audits to ensure compliance with regulations and maintain high service standards. Maintain accurate and up‑to‑date client and policy data using Gallagher’s systems and performing audits. Use Gallagher’s technology to enhance productivity, streamline processes, and deliver quality results. Mentor junior team members by providing transparent feedback, encouraging continuous learning, and fostering professional growth. Manage multiple priorities effectively, ensuring all tasks are completed on time and meeting client expectations. About you Here’s what you’ll bring to the role: Bachelor’s degree with a minimum of 1+ years client service and/or claims management experience, or a high school degree/GED with a minimum of 3+ years client service and/or claims management experience. A Property and Casualty Insurance license. Proficiency in Microsoft Office. A desire to build relationships and deliver results. Adaptability and resilience in managing shifting priorities. A collaborative mindset to work with teams across Gallagher. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialised skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits. Below are the minimum core benefits you’ll receive, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance. 401(k) and Roth options. Tax‑advantaged accounts (HSA, FSA). Educational expense reimbursement. Paid parental leave. Other benefits include: Digital mental health services. Flexible work hours (availability varies by office and job function). Training programmes. Gallagher Thrive programme – elevating your health through challenges, workshops and digital fitness programmes for your overall wellbeing. Charitable matching gift programme. And more… The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process. We value inclusion and diversity We believe that all persons are entitled to equal employment opportunity and prohibit any form of discrimination by our managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, we will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Arthur J. Gallagher & Co. (AJG)