Business Development Officer - Phoenix, AZ

Personal Service Manager (Business Development Officer)

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for Personal Service Manager (Business Development Officer) to oversee our members (and potential members) in and around the Phoenix, AZ area. The Personal Service Manager (PSM) is responsible for outside sales of FFCU's products and services, building and maintaining the membership base and revenue, and promoting FFCU's brand by visiting fire stations and unions to interface with members or potential members, conducting sign-ups, preparing and delivering presentations, hosting tables at vendor halls, and calling and/or sending materials to individuals and organizations.

Typical responsibilities:

• Ensuring member/union relationships are maintained through team efforts.
• Supporting & promoting the Credit Union's brand/image in all interactions while assisting in the management of key contacts to grow membership and increase revenue.
• Visiting stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal.
• Partnering with local branches and team to effectively cover and develop markets within designated regions.
• Educating members on our products and services to deepen penetration through consultative conversations at conferences, fundraisers, new recruit or training classes, and retiree seminars.
• Maintaining a cultural understanding of different markets in order to create and maintain the local feel necessary to fulfill the vision of firefighters everywhere considering themselves proud members of FFCU.
• Identifying, coordinating, and overseeing business development opportunities.

Basic Qualifications:

• Education: Bachelor's degree in Public Relations, Marketing, Communications, Business Administration, or a related field.
• Experience with outside sales.
• Experience with public relations.
• Experience preparing presentations and presenting to groups of 100 or greater
• All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

Travel:

• Travel up to 80% of the time to visit regional offices, attend meetings, conferences, training, and other work-related events.
• May work evenings and weekends.

Benefits:

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 4 weeks of PTO annually including 2 days of float time.
• 9 paid holidays plus 2 half days

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at View email address on click.appcast.io.