Remote IT Support Engineer III - Austin Remote

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Position Overview
The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems.
Key Responsibilities & Daily Tasks
Handle advanced escalations from lower-level engineers
Diagnose and resolve complex server, networking, and infrastructure issues
Support healthcare and dental software applications and imaging systems
Lead and execute infrastructure, cloud, and security projects
Act as a senior technical advisor to clients
Maintain detailed technical documentation and system diagrams

Requirements
Required Skills & Qualifications
5 or more years of IT support experience
Advanced expertise in Windows Server, Microsoft 365, and networking
Strong project execution and communication skills
Preferred Qualifications
Healthcare or dental IT experience
Advanced PowerShell or scripting knowledge
macOS and iOS support experience
Benefits & Perks
Paid Time Off program in accordance with company policy
Company-observed paid holidays
Health insurance options available to eligible employees
CrewHu employee recognition and rewards program
$50 monthly cell phone stipend
Company-provided equipment and tools
Ongoing training and professional development opportunities

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Vacancy posted 1 day ago

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