Inside Sales Supervisor

Customer Service Supervisor Medosweet is a family-owned food and beverage distribution company whose mission is to create an Exceptional Customer Experience through Employee Teaming, Innovative Technology, and Fresh New Customer offerings while Honoring our Founders core values of recognizing Employees, Customers, Community, and Faith in the conduct of our company. Medosweet's Vision is Providing Best in Class Service while treating All Employees and Customers like Family. Medosweet's Customer Service Supervisor is responsible for overseeing our Customer Service team along with managing customer orders, resolving customer issues, answering phones, checking in visitors, running reports, scheduling PTO for team members, and creating and maintaining standard operating procedures (SOPs) for the department. The Customer Service Supervisor will work closely with our Sales & Distribution Director and other departments to ensure the highest level of customer satisfaction and team performance. This position is considered a "working management" position, who will work alongside our Customer Service team. Essential Duties and Responsibilities: Manage customer orders and resolve customer issues in a timely and professional manner. Answer phones and greet visitors, ensuring a positive experience for all customers and visitors. Be able to multitask and problem solve requests from several departments. Monitor team performance and provide feedback to direct reports. Schedule PTO for team members and ensure adequate coverage during absences. Create and maintain SOPs for the department, ensuring consistency and accuracy in all processes. Collaborate with the Sales Director and other departments to ensure the highest level of customer satisfaction. Run reports and analyze data to identify trends and opportunities for improvement. Maintain a positive work environment and foster a culture of teamwork and collaboration. Position Requirements: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Supervisory Skills: This position directly supervises up to 2 or 3 employees, depending on the company growth. This position carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with hiring; training, planning, assigning, and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Education: Bachelor's Degree and 3 years' experience in Business or related experience and/or training; or equivalent combination of education and experience.