GTM Systems Platform Specialist

Role Description

As a GTM Systems Platform Specialist at Pindrop, you will:

• Build and optimize core GTM systems, focusing on Salesforce, LeanData, and Outreach, along with supporting tools like ZoomInfo, LinkedIn Sales Navigator, and DealHub (CPQ).
• Continuously improve lead-to-account matching and routing logic in LeanData to ensure speed, accuracy, and efficiency in lead distribution.
• Design, build, and maintain scalable automations and workflows across Salesforce and integrated platforms to support Sales, Marketing, Customer Success, and Partnerships.
• Identify and eliminate manual processes by implementing smart automation and system-driven workflows.
• Troubleshoot complex system issues, including integration sync failures, routing errors, and data inconsistencies, and drive timely, reliable resolutions.
• Create and maintain clear documentation, SOPs, and change management practices to ensure system reliability and transparency.
• Provide hands-on support and enablement to GTM teams, driving tool adoption, usability, and operational confidence.

This is a highly hands-on role focused on execution, automation, and continuous optimization of the revenue tech stack to improve overall RevOps efficiency.

Qualifications

• A hands-on, technically strong RevOps or GTM systems professional with a track record of building and optimizing Salesforce-centric ecosystems.
• Experienced in working across highly integrated systems, with the ability to diagnose and resolve complex automation and data flow issues.
• A problem-solver who can quickly get to root cause and implement practical, scalable solutions.
• A collaborative partner capable of engaging with both technical and non-technical stakeholders.
• Highly motivated to streamline processes and significantly enhance operational efficiency.

Requirements

• 5+ years of hands-on experience administering and optimizing Revenue Operations (RevOps) or GTM systems, with strong expertise beyond Salesforce alone.
• Deep expertise in Salesforce, including data model, automation (Flows), integrations, and overall system architecture.
• Proven, hands-on experience with core RevOps tools:
• LeanData (lead/account routing logic, matching, and orchestration)
• Outreach (bi-directional sync, sequencing automation, and troubleshooting)
• DealHub (CPQ) support and configuration
• Strong experience designing, building, and maintaining automations and workflows across integrated systems.
• Demonstrated ability to troubleshoot complex system issues, including sync failures, routing errors, and data inconsistencies across platforms.

Preferred

• Experience supporting GTM teams within a SaaS or enterprise environment.
• Gong (Salesforce integration, call data governance, pipeline insights, and reporting)
• Familiarity with data enrichment and prospecting tools such as ZoomInfo and LinkedIn Sales Navigator.
• Experience with partner portal workflows (e.g., Unifyr or similar platforms).
• Exposure to API-based integrations or middleware tools (e.g., Zapier, Mulesoft).
• Experience working with contract lifecycle management (CLM) tools such as Pramata.

Benefits

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees.
• Remote-first environment - providing flexibility and autonomy.
• Unlimited Paid Time Off (PTO).
• Generous health and welfare plans, including one employer-paid “employee-only” plan.
• Best-in-class Health Savings Account (HSA) employer contribution.
• Low-cost vision and dental plans for you and your family.
• Paid Parental Leave - including birth, adoptive & foster parents.
• One year of diaper delivery for new family additions.
• Recurring monthly phone and internet allowance.
• Enhanced fertility and GLP-1 benefits.
• Annual Learning & Development stipend for professional growth.