Luxury sales Manager

Luxury Sales Manager

The Luxury Sales Manager leads and develops a team of Outbound (OB) sales representatives, driving revenue performance, coaching quality, and team engagement within Stauer's Luxury Sales Division. Before assuming direct management responsibility, the incumbent completes a full onboarding as a working sales representative, learning both the Inbound (IB) and Outbound (OB) sides of the business from the phones up. This working onboarding period is a required and non-negotiable component of the role, ensuring every manager leads with firsthand product knowledge, process fluency, and credibility on the sales floor.

Prior to taking on any direct reports, the Luxury Sales Manager will:

• Complete Stauer's Luxury Sales Academy training, including product knowledge, call scripts, and the BD Concierge sales process (Intro → Discovery → Transition → Soft Pitch → Soft Close → Overcome Objections → Follow Up)
• Work as an active Outbound sales representative, carrying an individual book of business and being evaluated against standard rep-level KPIs (dials, contacts, talk time, close rate, AOV, sales mix)
• Complete a rotation handling Inbound (IB) calls to understand how IB and OB motions complement one another
• Demonstrate consistent performance against new-hire ramp benchmarks before transitioning into a management role

Timeline and specific milestones for this onboarding phase will be set by the VP, Luxury Sales, based on individual ramp progress.

Essential Duties & Responsibilities (Phase 2 – Post-Onboarding):

• Manage, coach, and develop a team of Outbound sales representatives to meet individual and department revenue goals
• Conduct regular one-on-one coaching sessions using KPI scorecards covering dials, contacts, talk time, close rate, net AOV, and sales mix
• Own daily and weekly performance tracking, leaderboards, and pacing updates against team targets
• Reinforce sales process, product knowledge, and objection handling on the floor in real time
• Support recruiting, interviewing, and onboarding of new representatives
• Identify performance gaps early and manage the appropriate response, from informal coaching plans through formal performance management
• Partner with peer managers and the VP, Luxury Sales on team strategy, incentive programs, and department initiatives
• Maintain accurate records of coaching, performance reviews, and team metrics

Qualifications:

• Prior sales leadership/management experience preferred; strong individual sales performers ready to step into leadership are also encouraged to apply
• Willingness and ability to complete the full working onboarding described above before managing a team
• Strong verbal and written communication skills, with the ability to deliver direct, constructive coaching
• Comfortable working with performance dashboards, KPI scorecards, and sales metrics
• Experience in call center, luxury goods, jewelry, watches, or high-consideration retail sales preferred
• Ability to work in-office in Burnsville, MN

Work Environment & Physical Demands:

This position operates in a professional office environment and requires in-office presence at Stauer's Burnsville, MN location. Primary duties are performed at a desk using a computer and telephone; extended periods of sitting and phone-based communication are required, particularly during the onboarding phase.

Compensation & Benefits:

• Competitive base salary plus performance-based incentives
• Team incentive programs (spiffs, tenure-based kickers, milestone rewards)
• Health, Vision and Dental
• Base + bonus opportunities
• Matching 401k plan
• Paid holidays and paid time off (PTO)
• Employee discounts

Work Location: In person. We are committed to providing Equal Employment Opportunities to all applicants and employees. EOE / AA / Disabled Employer.