Client Services Associate, Home Health

Towson, MD 21286 | 39.399418668 | -View phone number on click.appcast.io BAYADA Home Health Care has an immediate opening for a Client Services Associate to join our Medicare certified Home Health team in Towson, MD. We believe that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We are looking for an energetic and skilled individual to become an integral part of our caring, professional team delivering high‑quality home care. Responsibilities Provide superior customer service and quality home care. Coordinate client services and respond to emergent scheduling issues. Manage the Client Services Manager’s caseload while proactively growing it. Build lasting relationships with clients, referral sources, payors and community organizations. Develop strong communicative relationships with the team. Maintain effective fiscal management of the caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.). Partner with Clinical Managers to provide supervision and support to field employees. Qualifications Prior knowledge of/experience with Medicare and OASIS a plus. Prior medical office or home care experience preferred. Prior supervisory experience a plus. Demonstrated record of successfully taking on increased responsibility (goal achievement). Ambition to grow and advance beyond the current position. Strong computer skills required (electronic medical record). Excellent communication and interpersonal skills. Benefits & Perks Stability and structure of a national company with the values and culture of a family‑owned business. Award‑winning workplace recognized by Newsweek, Forbes, and Glassdoor. Weekly pay. Work‑life balance: Monday‑Friday 8:30‑5 pm hours. A mission‑driven nonprofit organization focused on compassion, reliability, and excellence. Strong employee recognition programs, including daily spotlights, key action meetings, awards, and partnership perks. Diversity, equity, inclusion, and belonging initiatives and employee resource councils. Growth opportunities, continued education, Udemy courses, webinars, and more. Comprehensive benefits plan: paid holidays, vacation and sick leave, vision, dental, medical plans, employer‑paid life insurance, 401(k) with company match, direct deposit, employee assistance program. Salary range: $50,000–$55,000 Base, plus eligibility for performance‑based incentives. As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates. BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here. BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. We strongly encourage applications from people with these identities or who belong to other marginalized communities. #J-18808-Ljbffr