Front Office Specialist - Reproductive Medicine - 139541

#139541 Front Office Specialist - Reproductive Medicine Extended Deadline: Thu 6/18/2026 UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply. UCSD Layoff from Career Appointment: Apply by 05/08/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor. Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Front Office Specialist will serve as a primary point of contact for patients, providing courteous, professional communication via phone, in‑person, and electronic messaging. Communicate directly with insurance carriers to: Confirm authorizations. Review, verify, and interpret health insurance benefits. Resolve coverage questions related to infertility and women’s health services. Utilize insurance portals efficiently for benefit verification, authorization tracking, and documentation. Proactively contact patients to schedule and coordinate time‑sensitive appointments, procedures, and testing specific to fertility treatment cycles. Maintain and manage clinic schedules using Epic Cadence, including template management, optimization, and troubleshooting to support provider availability and patient access. Collect self‑pay balances, co‑payments, and outstanding patient financial responsibilities in accordance with UCSD Health policies. Place orders for office and clinical supplies and ensure appropriate inventory levels are maintained. Accurately document all patient interactions, insurance communications, and scheduling activities in the electronic health record. Prioritize tasks independently in a detail‑oriented environment while meeting deadlines and maintaining accuracy. Support clinic workflows and other administrative duties as assigned to ensure smooth daily operations.

MINIMUM QUALIFICATIONS

A minimum of three (3) years previous related experience in a large complex healthcare setting. Demonstrated experience speaking directly with insurance companies regarding authorizations and benefit verification. Comfort navigating multiple insurance portals and electronic systems. Experience with Epic Cadence scheduling and schedule template management. Strong communication skills, both verbal and written. Ability to work independently with minimal supervision while managing competing priorities. Excellent organizational skills and attention to detail. Professional, compassionate approach when interacting with patients facing sensitive fertility‑related concerns. Strong experience with e‑mail, excel, Microsoft word, and basic computer applications.

PREFERRED QUALIFICATIONS

Familiarity with infertility benefits, fertility treatment authorization processes, and reproductive health coverage. Experience working in women’s health, reproductive endocrinology, OB/GYN, or fertility services. Prior experience in an academic or large healthcare system environment.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs. May be required to float to other sites to provide coverage as needed. Possible overtime. Employment is subject to a criminal background check and pre‑employment physical. Pay Transparency Act Annual Full Pay Range: $57,399 - $71,347 (will be prorated if the appointment percentage is less than 100%) Hourly Equivalent: $27.49 - $34.17 Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable). If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. If applicable, life‑support certifications (BLS, NRP, ACLS, etc.) must include hands‑on practice and in‑person skills assessment; online‑only certification is not acceptable. UC San Diego Health is the only academic health system in the San Diego region, providing leading‑edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute‑designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team! Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached. To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community. The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. For the University of California’s Anti-Discrimination Policy, please visit UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information. UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer. a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct: UC Sexual Violence and Sexual Harassment Policy UC Anti-Discrimination Policy Abusive Conduct in the Workplace #J-18808-Ljbffr University of California San Diego