Support Engineer: SLA-Driven Ticket Resolution
360 Smart Networks
360 Smart Networks is seeking a Support Engineer to resolve assigned support tickets to completion, ensuring clear documentation and time-entry discipline. The role emphasizes adherence to SLA targets, quality notes, and appropriate escalation when broader support is needed. Successful candidates will focus on fast, accurate ticket execution, reducing reopen rates, and maintaining consistent communication with stakeholders while upholding service delivery standards. #J-18808-Ljbffr 360 Smart Networks
Vacancy posted 2 days ago
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