Support Engineer
360 Smart Networks
Job Description
Job Description
The Support Engineer is accountable for resolving assigned support tickets accurately, efficiently, and within service expectations. This role owns ticket execution, documentation quality, time entry discipline, resolution quality, and clean escalation when an issue requires additional support.
The Support Engineer is expected to work assigned tickets to completion, document work clearly, communicate appropriately, reduce reopens, and maintain accurate daily time entry. The role supports overall service delivery performance by resolving issues to SLA, maintaining quality ticket notes, and escalating only after appropriate troubleshooting context has been captured.
This role reports to the Service Desk / Branch Manager and operates within the Service Desk Operating Standard. The Support Engineer does not own queue strategy, staffing, client relationship management, or department-level service performance; the Support Engineer owns individual execution and the quality of work performed on assigned tickets.
Success in this role is measured through individual and team scorecard metrics including tickets closed, time entry compliance, reopen rate, first contact resolution, escalation quality, documentation compliance, billable utilization, response time, resolution time, AHT compared to peers, and ticket difficulty compared to peers.
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Support Engineer in Roswell, GA vacancy
- Discover a more connected careerRAN Support Engineer for Ansco & Associates, LLC in Alpharetta, GA to support pre- and post-launch optimization and alarm management for UMTS/LTE RF networks. Work as a key member of the Network Support Team to facilitate the deployment...SuggestedWork at officeRemote work
Dycom Industries
Alpharetta, GA5 days ago - ...Technical Support Engineer Alpharetta, Georgia, United States, Scottsdale, Arizona, United States, United States Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia...SuggestedTemporary workWork at officeLocal areaWorldwideFlexible hours
Illumia, LLC
Alpharetta, GA4 days ago - ...data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare. The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks....SuggestedWork experience placement
CorDx
Alpharetta, GAa month ago - ...We are seeking an experienced customer service engineer to install, maintain and troubleshoot SMT equipment. Competence Be orderly, organized, results-oriented, quickly responsive, and able to coordinate work. Must handle advanced technology tools (spreadsheets,...SuggestedWork at office
IPTE LLC
Alpharetta, GA22 hours ago - ...Job Description Job Description Job title: Senior Technical Customer Support Engineer Reports to: Team Lead Technical Customer Support Engineer Department: TRG Location: Alpharetta, GA Grade: 18 About Priority Commerce: Priority Commerce is a leading...Suggested
Priority Technology Holdings, LLC
Alpharetta, GA20 days ago $65.6k - $101k
...Advanced Technical Support (ATS) Engineer Description - The DesignJet Advanced Technical Support (ATS) Engineer provides advanced technical support for HP DesignJet products and solutions. This role applies deep product knowledge and structured troubleshooting...Full timeTemporary workLocal areaRemote workRelocationFlexible hoursShift workHP
Alpharetta, GA2 days ago- ...health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike. Since integrating with our therapeutic...Contract workInternshipWork at officeFlexible hours
Fulgent Genetics
Alpharetta, GA1 day ago $78k - $150k
...communications with customers, mapping migration timelines, providing quotes, contracts, and orders in conjunction with the Sales and Sales Engineering team for replacement products and associated disconnects. Tracking progress against deadlines, orders placed, disconnect orders....Full timeContract workTemporary workPart timeWork experience placementWork at officeWork from homeShift work3 days per weekVerizon
Alpharetta, GA3 days ago- ...We're seeking a Technical Support Engineer I who thrives on solving complex, hands-on technical challenges. This contact center position focuses on system-level problem-solving, applying mechanical, electrical expertise to diagnose issues, and requires basic networking...Work at officeRemote workAfternoon shift
IPA
Peachtree Corners, GA3 days ago - Kforce has a client that is seeking an Industrial Printing Hardware Support Engineer in Alpharetta, GA. This role provides best in class Engineering remote support diagnoses for external and internal customers operating Indigo Digital Press Machines. Summary: In this...Temporary workRemote workAlpharetta, GA14 days ago
- ...TN; New York, NY; Purchase, NY; Topeka, KS Rate: 30$ hr on C2CVisa: USC Department: IT Finance & ProcurementRole SummaryThe role supports the IT Procurement group by managing key purchasing and contract administration tasks. Responsibilities include processing requisitions...Contract workWork at office
Argyle Infotech
Alpharetta, GA3 days ago - Network Specialist Job Location: Coral Springs, FL, Alpharetta, GA, Marietta, GA, Berkeley Heights, NJ # Positions: 4 Employment Type: C2H Duration: Long Term Key Technology: WAN, Network, Cisco, Migration Job Responsibilities: Set up Layer1 & 2 ...
Veracity
Alpharetta, GA3 days ago - ...Technician Location: Alpharetta, GA Hybrid Employment Type: Full-Time The Opportunity We are seeking an IT Project Technician to support the planning, implementation, and delivery of technology projects for multiple clients. This role combines hands-on technical...Full time
$73.6k - $110.3k
...strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their... ...technical understanding of marine internal combustion engines, marine drive lines, marine rigging, diagnosis, and repair •...Full timeTemporary workWork experience placementWork at officeRelocation packageAmerican Honda Motor Co., Inc.
Alpharetta, GAmore than 2 months ago- ...Cognos migration activities, including Content Store, reports, packages, data sources, and security configurations. Configure and support LDAP/Active Directory integration, user roles, permissions, and platform security. Support testing, performance tuning, production...
Real Soft
Alpharetta, GA3 days ago $50k - $85k
...region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world’s leading hardware and... ...Work event. People are cb20's greatest asset. The role: Support Center Engineer II As a Support Center Engineer II, you will...Full timeWork experience placementRemote work- ...the future of our communities. This is a Lead Cyber Security Engineering position at Director level, which is part of the job family responsible... ...in the design, engineering, implementation, and operational support of the firm's multi-cloud infrastructure strategy across...
Morgan Stanley
Alpharetta, GA3 days ago - ...Sales Support Engineer Support the regional outside sales effort in the construction market with a focus on key contractor accounts by handling some quotation, preparing proposals, helping with the clean order hand-off and proactively managing a large majority of the...For contractorsWork experience placementWork at office
$95.3k - $158.8k
...modernization, and operational excellence while partnering closely with engineering teams to improve reliability and performance?About the... ...TeamThe Database Administration team provides enterprise-wide support for mission-critical database platforms, ensuring high...Full timeLocal areaRemote workLexisNexis Risk Solutions Group
Alpharetta, GA5 days ago- ...The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role oversees a team of service desk analysts, manages incident and request workflows...Remote work
Softrim
Alpharetta, GA4 days ago $90k - $98k
...effort, strengthen data accuracy, and help leaders make faster, better-informed decisions. You will also play a critical role in supporting the factory's operational technology environment by connecting production equipment, shop-floor systems, networked devices, and enterprise...Local area- ...Sales Support Engineer Position Overview Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the...For contractorsWork experience placementWork at officeImmediate startPeachtree Corners, GA23 days ago
- ...Experience with day-to-day endpoint operations and escalations support. Experience developing and testing software packages using... ...knowledge of the ITIL framework. Expert End Point Protection Engineering. Experience with Windows 10/11, Active Directory Structure,...
The Dignify Solutions, LLC
Alpharetta, GA4 days ago - ...shape the future of our communities.This is a Cyber Security Engineering position at VP which is part of the job family responsible for... ...direct policy authoring, testing, deployment, and operational support.Hands-on experience with GCP organization policies and one or...
Morgan Stanley
Alpharetta, GA5 days ago $112.96k - $213.06k
...AmericaSalary: $112,961 - $213,062Company: Siemens Technical Sales Support Manager Job ID 525230 Posted since 08-Oct-2026... ...the team responsible for technical consulting and application engineering across Siemens Digital Industries connectivity portfolio and...Permanent employmentFull timeLocal areaImmediate startRemote workSiemens
Alpharetta, GA3 days ago- ...churches transforming communities for eternity. Our compassion ministry meets physical and spiritual needs through disaster relief and support for vulnerable communities all in Jesus' name. We believe every believer and church has a role in God's story, and we're here to...Full timeLive outLocal areaFlexible hours
- ...Service Desk Analyst working onsite solving complex technical challenges, drive continuous improvement, and help shape the future of IT support for a global organization. Who we are: Crane Currency is a premier industrial technology company and a pioneer in currency...Contract workLocal areaImmediate start
Crane NXT Co
Alpharetta, GA3 days ago - ...to streamline/automate agent process. Responsibilities include: • Demonstrate strong customer service skills to provide phone support including: o Listening to the customer to gain an accurate understanding of the situation o Being empathetic to the customer'...Contract workWork experience placementImmediate startShift workAfternoon shift
Veterans Sourcing Group LLC
Alpharetta, GA4 days ago $25 per hour
...Tech Support Analyst - $25/hr Alpharetta, GA 12 months+ PLEASE DO NOT SUBMIT ANYONE WHO PREVIOUSLY INTERVIEWED OR WAS REVIEWED IN THE LAST SIX MONTHS. Executive Summary: The IT Service Desk Agent is the first point of contact for end users seeking IT support...Work experience placementShift workWeekend workVeterans Sourcing Group LLC
Alpharetta, GA3 days ago$27.02 - $40.53 per hour
...Deskside Support Technician NTT DATA Services is seeking a Deskside Support Technician to join our team in Alpharetta, Georgia (... ...Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services...Hourly payTemporary workLocal areaFlexible hoursWeekend workSierra Systems, An Ntt Data Company
Alpharetta, GA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Support Engineer. Be the first to apply!
