IT Support Engineer

Job Description

Job Description

About Us 

CorDx, a multi-national biotech organization, focused on pushing the limits of innovation and supply in global health. With over 2000 employees across the world serving millions of users in over 100 countries, CorDx delivers rapid testing and point-of-care medical device solutions used in the detection of infectious disease such as COVID-19, pregnancy, drug abuse, biomarkers and more. CorDx is at the cutting edge of technology, artificial intelligence, and data science with the goal of delivering diagnostic solutions to some of the most critical questions in healthcare. 

 

The IT Support Engineer will be responsible for providing technical support and assistance to computer systems, hardware, software, and networks. Their responsibilities include but are not limited to troubleshooting, issue tracking, escalation, documentation, customer support and reporting. 

Responsibilities 

• 1. Technical Support and Troubleshooting 
  Provide daily technical support, resolving hardware, software, and application issues. Track and document support requests, escalating when necessary.

• 2. Device Management and Maintenance
  Install, configure, and maintain all company IT devices (e.g., computers, printers, mobile devices) to ensure smooth operation and extended lifespan.

• 3. User Account and Access Management
  Manage employee accounts, including creation, permission assignment, and deactivation, ensuring access control aligns with security policies to protect company data.

• 4. Software Installation and Update Management
  Oversee the distribution, updating, and compliance of software, ensuring all applications are secure and meet company standards.

• 5. Network Support and Security Protection
  Monitor network security and stability (e.g., Wi-Fi, VPN), implementing firewalls and intrusion detection to prevent unauthorized access.

• 6. Email Security and Anti-Phishing Measures
  Set up email security protections against phishing and spam attacks. Educate employees on safe email practices to reduce data breach risks.

• 7. Data Backup and Recovery
  Conduct regular data backups and enable quick recovery in the event of device failures or data loss to ensure business continuity.

• 8. Information Security Compliance and Training
  Ensure devices and systems meet security and compliance standards. Provide IT security training to employees to raise awareness of data protection practices.

• 9. Support IT Projects and Technology Deployment
  Assist in IT project implementation, including system upgrades and new technology rollouts, ensuring projects are completed successfully.

• 10. Documentation and Reporting
  Document technical support, device status, and security incidents. Regularly analyze and recommend improvements to enhance IT service quality. 

Requirements

• Bachelor’s degree in information technology or computer science. 

• Proven work experience as a technical support engineer. 

• Knowledge of web services, API, and IP-based protocols. 
• Industry knowledge and/or experience relating to AI
• Knowledge of computer hardware and networking systems. 

• Good time management skills. 

• Good interpersonal skills. 

• Ability to troubleshoot complex hardware and software issues. 

• Excellent written and verbal communication skills. 

Benefits

• Medical Insurance 

• Retirement Plan 

• Paid Time-Off 

• Opportunities for professional development and career advancement