Account Manager

About Rev.io
Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry's most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.


Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years' in business serving our clients. While we are very experienced in what we do, we are still growing rapidly and we are looking for exceptional people who are excited to join us on a career-defining journey.


In all of our daily work, each of us are guided by our mission, vision and "ACT TOP" values.


Our Mission: To help clients grow revenue efficiently.


Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.


Our ACT TOP Values:

• Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.
• Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need.
• Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching.
• Transparent Leadership: Communicating openly, regardless of title or situation.
• Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome.
• Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.

In a recent national survey, 97% of our employees agreed that Rev.io is a Great Place to Work compared to 57% agreement at comparable US-based companies, Rev.io stands out as a place where team, values and culture combine to create an amazing work environment!


A bout the role: The Account Manager at Rev.io is responsible for supporting customers throughout their post-implementation journey, helping them achieve business outcomes and continue realizing value from the Rev.io platform. This role serves as a trusted advisor to clients, sharing best practices, driving adoption, and helping customers navigate the evolving Telecom, MSP, and Security markets.

Account Managers partner closely with Sales, Support, Engineering, Product, and other internal teams to advocate for customers, identify opportunities for growth, reduce risk, and ensure a strong client experience. Success in this role is measured through key outcomes such as client retention, Net Promoter Score, product adoption, expansion opportunities, and reduced support volume.

Responsibilities

• Manage post-implementation customer relationships, driving renewals and advocating for clients throughout their lifecycle.
• Conduct efficient, targeted, and impactful customer consultations to understand business needs and recommend solutions aligned to client goals.
• Drive platform adoption, maturity, and growth by sharing best practices, playbooks, and strategic guidance.
• Identify potential expansion and new business opportunities in partnership with the Sales team.
• Secure renewals to minimize churn, sustain revenue, and strengthen long-term customer relationships.
• Collaborate with Sales, Product, Support, and Engineering to streamline customer experiences and champion product enhancements.
• Identify trends across customer accounts and share insights that support continuous improvement.
• Analyze customer feedback, engagement data, and account health indicators to improve customer success strategies.
• Forecast and mitigate potential churn risk within assigned customer accounts.
• Maintain accurate account documentation, renewal forecasts, customer notes, and action plans.

Skills Needed

• Bachelor's degree in business or a related field preferred.
• 1+ year of Account Management, Customer Success, Sales, or related experience.
• Proven ability to solve problems creatively and proactively.
• Strong analytical skills with the ability to interpret customer feedback and engagement data.
• Excellent communication and interpersonal skills.
• Proven ability to build and maintain strong customer relationships.
• Knowledge of the MSP and Telecommunications markets preferred.
• Experience with ChurnZero or other Customer Success software preferred.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced, dynamic environment.

Benefits and Perks

• Generous HSA employer contribution
• 401(k) with generous company match and immediate vesting
• Unlimited PTO
• Paid parental leave
• Company-paid life and disability insurance
• Monthly tech reimbursement
• Monthly fitness reimbursement
• Education and development stipend
• Time off to volunteer at the organization of your choice, plus company-level volunteer opportunities
• Clear and documented career path for your position
• True open-door policy with regular opportunities to provide feedback to leadership through 1:1 sessions

At Rev.io no employee or applicant will be treated less favorably on the grounds of their sex, marital status, race, color, nationality or ethnic or national origin, disability, gender, sexual orientation, gender identity, age, pregnancy or maternity, marital or civil partner status, or religion or belief. By clicking submit below, you consent to allow Rev.io to store and process the personal information submitted above.