Operations Analyst

Operations Analyst

We are Vitesse – the treasury and payment partner of choice for insurance. Formed in 2014 by a team of proven FinTech entrepreneurs, we are an FCA regulated payments business that is driven to be the payment partner of choice for the insurance market, by providing global payment services and treasury optimisation. Operating one of the largest domestic banking and payment settlement networks in the world, we give our customers direct access to more than 200 countries and currencies. Through a single integration, insurers can use this network to pay claims in as fast as 45 seconds, delivering a better customer experience to their claimants. Our market-leading treasury optimisation service brings complete control and transparency to insurers and allows them to have their money in the right place, at the right time, to make that all important payment - fast, and when their customers need it most. With over 200 employees across our London headquarters, Europe, and the US, $93M Series C funding secured, and exceeding $10bn in processed transactions, we are only just getting started. We are collaborative, customer centric and work with integrity, whilst partnering with some of the biggest insurance leaders including Lloyd's of London and Many Pets. We take huge pride in our company culture, ensuring that everyone has a part to play, an opportunity to be heard, be involved, and the ability to make a real difference. As we continue to scale up, we want like-minded humans to join us on this exciting journey. Are you ready?

About the Role

We are looking for an Operations Analyst who embodies exceptional interpersonal skills, exudes professionalism, and maintains a positive "can-do" attitude. The ideal candidate is characterized by a friendly and approachable demeanor with exceptional attention to detail. A commitment to continuous learning and development is paramount, with a mindset that views each interaction as an opportunity for growth. This role is tailored for someone eager to expand their skillset and contribute to a dynamic team environment. As an Operations Analyst, the ability to adapt, empathize, and problem-solve will be key in ensuring a seamless and delightful customer experience.

You will be working with the local Operations team and be responsible for the processing of payments, ensuring they are made within scheduled time frames, and are expected to collaborate with stakeholders in making process improvements or enhancements to the customer journey.

Responsibilities:

• Process daily payments via Vitesse's inhouse systems & external banking partners
• Ensure all payments tasks are completed accurately and within a timely manner
• Continuously develop understanding of payment, settlement and system workflows, acting as a subject matter expert making sure adequate documentation is in place and remain up to date
• Identify improvements and suggest solutions for the operations system and workflow and communicating those to the broader Operations team
• Support product and tech teams to address issues during development /testing phases
• Identify non-standard payments and account behaviour and finding short/long term solutions
• Conduct daily checks on processes and escalate when required
• Work closely with Operational Control teams to ensure prompt closure or escalation of exceptions
• Pro-actively engage Support, Service, and Commercial teams for processing issues with client impact