Tenant Coordinator

Job Description

Job Description

Tenant Coordinator | New York, New York | $50,000 - $55,000 per year | On-site

The Role

EqualAccess is partnering with a nonprofit affordable housing developer and community organization with deep roots in New York City. This Tenant Coordinator role sits at the front desk and is the first point of contact for residents, guests, and vendors walking through the door or calling in.

The role touches a wide range of day-to-day operations: front desk coverage, lease administration support, maintenance coordination, mail handling, and internal communications. It is a generalist administrative position in a residential property setting, not a leasing or sales role, and not a remote or hybrid one.

This is a good fit for someone who is organized, genuinely warm with people, and comfortable switching between tasks without losing track of the details.

What This Role Is, and Is Not

This role is:

• A front-facing, on-site position where your presence and manner set the tone for residents and visitors every day

• An administrative support role that spans lease processing, work orders, purchase orders, office supplies, and mail distribution

• A coordination job, keeping multiple parties (property managers, maintenance staff, case managers, outside vendors) moving in the same direction

• A bilingual-forward position where Spanish or Chinese language skills will be used regularly, not occasionally

This role is NOT:

• A leasing agent or sales role

• A management position with direct reports

• A remote or flexible-schedule job

• A specialized role in a single function, you will be expected to cover a range of administrative tasks as needs shift

Required Experience & Traits

• Entry-level role, 0–2 years of relevant experience preferred

• Bilingual in English and Spanish or English and Chinese (Mandarin or Cantonese), required for day-to-day resident communication

• Proficient in Microsoft Office, including Word, Excel, and PowerPoint

• Strong multitasker who can hold several open threads at once without dropping details

• Calm and measured when dealing with frustrated or upset residents, able to listen, de-escalate, and loop in the right person for resolution

• Organized and reliable with administrative processes: filing, scheduling, order tracking, document routing

• Professional and relationship-oriented with internal colleagues and external partners alike

• High school diploma or equivalent required; administrative or secretarial training is a plus, though hands-on experience in a similar environment matters more

Key Responsibilities

Front Desk & Resident Relations

• Greet residents and guests in a welcoming, professional manner, answer general questions, and direct individuals or calls to the appropriate person

• Provide written and verbal translation support in Spanish or Chinese as needed

• De-escalate tense interactions calmly, acknowledge concerns without judgment, and bring in the right colleague to help find a resolution

Administrative & Office Operations

• Receive, sort, and distribute incoming mail and packages accurately and on time

• Monitor and maintain office supplies inventory, coordinating with the Property Manager to place orders before stock runs out

• Maintain timecards accurately and submit all HR and fiscal documentation by required deadlines

Maintenance Coordination Support

• Assist the Maintenance Administrative Supervisor in creating Work Orders and Purchase Orders in response to maintenance requests, tenant-caused repairs, inspections, and supply purchases from local vendors

• Help process credit card invoices related to maintenance activity

• Schedule Con Edison inspections and coordinate with building staff, including the porter, to ensure timely completion

Lease & Documentation Administration

• Receive and review tenant renewal leases, flagging items and coordinating with relevant departments for any necessary follow-up

• Receive and distribute marketing documents to the appropriate case managers, keeping internal communications flowing without delay

Organizational Standards & Teamwork

• Complete all required training on schedule

• Schedule medical, dental, and time-off requests in advance through Paylocity, per the policy

• Support contracts and projects as part of the broader property team

• Bring a collaborative, service-oriented mindset that reflects commitment to the communities it serves

Why EqualAccess

EqualAccess partners with best-in-class organizations and supports candidates beyond placement. Every candidate we place receives 3 months of post-hire coaching and career support, ensuring long-term success and growth.