Business Operations Analyst

Our Mission As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers. (*Comscore, Total Visits, March 2025) Day to Day In this role, you’ll own core and advanced business analysis across medium-to-large projects or complex workstreams, maintaining a single source of truth for requirements, flows, decisions, and risks. You’ll partner with project teams and cross-functional stakeholders to run discovery through interviews, workshops, and shadowing, translating needs into structured requirements. You’ll create end-to-end process maps, RACI matrices, and SIPOC diagrams, documenting measurable acceptance criteria and non-functional requirements. Using data storytelling, you’ll frame trade-offs and options, delivering analysis and artifacts with minimal rework and clear audit trails. You’ll leverage AI and automation to accelerate analysis, identify opportunities to reduce manual effort, and ensure quality. You’ll coordinate dependencies across teams, track decisions and assumptions, and align stakeholders on scope, timeline, and risks. Additionally, you’ll support queue work and UAT to meet SLAs, ensure solution readiness, and contribute to playbooks and handoffs. Responsibilities Break down ambiguous or complex problems, confirm root causes with data, and present options with clear pros/cons, impact, and a recommended path. Define and deliver BA documentation (BRD/FRD, user stories with acceptance criteria, process/data flows, data dictionaries, solution recommendations); uphold documentation standards across internal and external teams. Quantify value and success metrics; link requirements to measurable outcomes and build simple measurement plans for post-launch validation. Drive alignment via tailored communications (exec summaries, deep dives); influence direction using structured, data-backed narratives. Produce change-enabling artifacts (impact assessments, comms inputs, training outlines); surface interdependencies/risks early and secure decisions with clear owners and timelines. Manage issue triage within project scope; distinguish defects vs. enhancements, prioritize the backlog by impact/effort/risk, and track mitigation to closure. Proactively identify efficiency and scalability opportunities across workflows/products; initiate improvements and show measurable gains in quality or cycle time. Skills/Competencies Requires a minimum of 7 years of related experience; or a minimum of 5 years with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience. Advanced BA Methods: Structured elicitation, as-is/to-be modeling, story/criteria writing, BRD/FRD creation, traceability from requirement → test → metric. Analytical Problem Solving: Root-cause analysis, hypothesis testing, sensitivity/trend analysis, pragmatic solution design that scales across teams. Data Storytelling & Influence: Convert telemetry and qualitative inputs into options and decisions; tailor narratives for execs vs. practitioners. Change & Risk: Impact assessment, risk/decision logs, dependency mapping, and timely escalation to enable informed choices and smooth adoption. Automation & Efficiency: Apply AI/automation within projects; identify high‑ROI candidates, define guardrails, and track realized benefits. Collaboration at Scale: Build trusted partnerships across functions; maintain alignment through clear artifacts, operating rhythms, and expectation setting. Salary Range Transparency Tier 2 - United States of America 90,000 - 134,000 USD per year Salary Range Disclaimer The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site ( and recruiters can confirm how location is considered for a specific role. 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All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro‑diversity, disability, age, or veteran status, or any other non‑merit based or legally protected grounds. Indeed provides reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please visit If you are requesting accommodation for an interview, please reach out at least one week in advance of your interview. For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page ( Inclusion & Belonging Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. 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Our use of AI does not replace human decision‑making. Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws. Reference ID: The deadline to apply to this position is July 24, 2026. Job postings may be extended at the hiring team’s discretion based on applicant volume. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Reference ID: 47082 #J-18808-Ljbffr