Support Services Technician

life insurance, sick time, 401(k), retirement plan Aug 11, 2026 Description Job Description: Provide first/second-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., ticketing system, remote tool and help desk systems) to proactively support office staff and equipment. This position is a remote position. The analyst will be working from home after the initial training period of 6-8 weeks in the office. Job Duties and Responsibilities Work remotely performing troubleshooting, repairs, and deployment of Windows 11 as well as Apple products Work daily with internal customers via phone, chat, and email Accurately record all work and troubleshooting in tickets Maintain positive, professional attitude at all times Perform troubleshooting on mobile devices, iPhone/iPad and Android. Perform troubleshooting on Network Printer and Multifunctional Devices Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups. Perform troubleshooting on remote VPN connectivity Perform troubleshooting on network drive access The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Minimum Requirements Education and Experience Associate degree in related field of study preferred Bachelor's Degree preferred 1-2 years of experience in MS Windows environment handling calls on break/fix support Experience using and troubleshooting MS Office (O365) products Experience using ticketing systems, ServiceNow preferred Experience managing and troubleshooting Windows 11 workstations Certification and/or License preferred. Skills support, active directory, windows 11, help desk, customer service, sccm, office 365, servicenow, outlook, remote support, remote troubleshooting, okta, windows 10, mac support, network printer support, mobile devices Top Skills Details support,active directory,windows 11,help desk,customer service,sccm,office 365,servicenow,outlook,remote support,remote troubleshooting,okta,windows 10 Additional Skills & Qualifications Knowledge, Skills and Abilities Able to demonstrate superior customer service skills Able to communicate and translate complex technical topics into easy-to-understand concepts Able to communicate clearly and effectively, both verbally and in writing Able to clearly document technical processes Able to proficiently manage and troubleshoot Microsoft desktop operating systems Able to ask directed and logical questions to determine problem causation and follow documented processes to a successful resolution Working knowledge of Active Directory Users and Comp. Knowledge with OKTA is beneficial Working knowledge of Apple products including iPhone, iPad and Mac Computers Must be able to read, write and speak English Experience Level Entry Level Job Type & Location This is a Contract position based out of Kansas City, KS. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Kansas City,KS. Application Deadline This position is anticipated to close on Aug 21, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr TEKsystems