Director of Revenue Operations (Accounting, Order to Cash)

Job Description

Director, Revenue Operations

\n

\n

About the Opportunity

\n

Addison Group is representing a national professional services organization with the search for Senior Manager or Director of Revenue Operations - to lead the modernization and scaling of its revenue management and cash function. This individual will play a critical role in transforming end-to-end order-to-cash operations, improving process efficiency, implementing automation, and building a high-performing team that supports future growth.

\n

\n

The ideal candidate is both a strategic leader and hands-on operator with experience leading revenue operations, billing, client onboarding, and cash management functions in a complex services environment. This role will partner closely with Finance, Sales, Operations, and Technology teams to optimize systems, processes, and performance across the revenue lifecycle.

\n

\n

Responsibilities

\n

\n
• Drive the transformation of order-to-cash operations by improving processes, increasing automation, and reducing manual effort.
\n
• Build scalable workflows, operational controls, and best practices that support growth and improve efficiency across the revenue cycle.
\n
• Partner with Finance, Sales, Operations, and Technology teams to streamline processes and enhance the customer experience.
\n
• Lead revenue (AR, Billing, Cash App) -related system initiatives, including Salesforce implementations, integrations, and ongoing optimization efforts.
\n
• Lead and develop a team responsible for billing, client onboarding, account administration, and cash application and revenue functions.
\n
• Establish and monitor key performance indicators (KPIs) that measure operational performance, billing accuracy, cash application efficiency, and overall revenue cycle effectiveness.
\n
• Oversee invoicing operations to ensure accuracy, timeliness, and compliance with customer agreements.
\n
• Ensure client onboarding and account setup processes are completed accurately and efficiently.
\n
• Partner with finance and collections teams to improve cash flow, reduce outstanding receivables, and strengthen revenue operations performance.
\n
• Develop reporting, dashboards, and business insights that support strategic decision-making and executive visibility.
\n
• Create and maintain standard operating procedures, documentation, and internal controls to support a well-governed revenue operations function.
\n
• Lead cross-functional projects and change management initiatives related to systems, processes, and organizational growth.
\n
• Serve as a trusted partner and subject matter expert on revenue operations, providing guidance and solutions for complex operational challenges.
\n

\n

\n

Qualifications

\n

Required

\n

\n
• Bachelor's degree in Business.
\n
• 8+ years of progressive experience in revenue operations, billing, order-to-cash, shared services, accounting, or related functions.
\n
• Proven leadership experience managing and developing operational teams.
\n
• Comfort navigating and use of Salesforce.
\n
• Experience leading large-scale process improvement, transformation, or automation initiatives.
\n
• Strong understanding of order-to-cash operations, including billing, accounts receivable, cash application, and customer onboarding processes.
\n
• Demonstrated success partnering cross-functionally with Finance, Technology, Operations, and commercial teams.
\n
• Strong project management and organizational skills.
\n
• Excellent communication, relationship-building, and change management capabilities.
\n

\n

Preferred

\n

\n
• Industry experience in professional services, business services, legal services, or high-volume transaction-based environment.
\n
• Experience with CRM and ERP implementations, upgrades, or integrations.
\n
• Knowledge of NetSuite, Microsoft Dynamics, Oracle, SAP, or similar enterprise platforms.
\n
• Background improving operational scalability in a rapidly growing organization.
\n
• Experience designing KPI frameworks, dashboards, and performance reporting.
\n

\n

\n

Base salary range $145,000 to $170,000 dependent on experience. Bonus. Medical, dental, vision, and 401K match. Self managed PTO. Remote position + travel.

\n

\n

To ensure smooth collaboration with our core team, we are currently hiring candidates based in the PST or MST time zones.

\n