Appliance Repair Sales Technician

Zip Appliance & Plumbing Repair is expanding into Fresno and is seeking a high-performing Appliance Repair Sales Technician. This role combines technical expertise with in-home sales, allowing you to diagnose issues, present solutions, and close repairs or replacements on-site. You are the frontline revenue driver, delivering a high-service, consultative experience. Ideal for technicians who want uncapped earning potential and thrive in a performance-driven environment. Key Responsibilities Diagnose residential appliance issues: Refrigerators Washers & dryers Dishwashers Ovens, ranges, and cooktops Present repair and replacement options clearly to customers Use a structured, consultative sales process Build trust through education and professionalism Close sales during the initial visit (COD calls) Collect payment and complete job documentation Communicate sold work clearly to Production Technicians Maintain company vehicle, tools, and diagnostic equipment Compensation (Uncapped Earnings) Commission-Based Pay Structure Performance Targets: Monthly Revenue:$25,000 – $45,000+ Close Rate Goal:65% – 70%+ Increasing Average Ticket Value Top performers significantly exceed these ranges. Performance Metrics Revenue generated Close rate (%) Average ticket value Customer satisfaction (5-star experience) Adherence to sales process Sales Philosophy We follow a service-first approach: Educate the customer Present multiple options Let the customer choose Goal: “Serve the customer so well that buying becomes the natural decision.” Schedule Full-time Routed for high-value, first-time service calls Minimal return work (handled by Production Technicians) Flexible based on demand Qualifications Appliance repair experience preferred Strong communication and customer-facing skills Sales experience (in-home service sales a plus) Strong diagnostic and problem-solving ability Self-motivated and performance-driven Valid driver’s license with clean driving record Who This Role Is For Technicians who want high income potential Individuals confident in selling and closing Self-driven performers who like being measured by results Those who prefer sales over production work What Makes This Role Different Focus on diagnosis + sales, not repair execution No getting stuck on return calls Backed by a Production Team that completes the work Clear KPIs and high accountability High reward for high performance Career Growth Path At Zip Appliance & Plumbing Repair: Sales Technician → Senior Sales Technician Senior → Field Supervisor / Trainer Leadership roles as Fresno market expands Why Join Zip in Fresno? Be part of a new market launch Uncapped earnings Proven systems and training Strong support team (CSR + Production Techs) Clear path for advancement #J-18808-Ljbffr