Billing Coordinator

Billing Coordinator

As a Billing Coordinator at Hillebrand Gori, you will coordinate and process port-related charges required for the release and delivery of incoming containers, including pier pass fees, terminal gate fees, demurrage, detention, chassis charges, storage fees, customs-related charges, and other carrier or terminal expenses. The Coordinator is also responsible for managing a portfolio of customers and ensuring accurate, timely billing and payment processing related to import container movements.

This position plays a central role in operations execution by helping ensure containers are released, delivered on time, and billed accurately. Success in this role directly impacts operational continuity, customer satisfaction, and financial accuracy across the organization.

If you are a dynamic and results-oriented professional with experience in managing national or global customers, we would love to hear from you! Join our team at Hillebrand Gori and contribute to our success in delivering world-class logistics solutions to our valued customers.

Key Responsibilities:

• Manage payment processing for import container shipments and assigned customer accounts.
• Process and coordinate port-related charges including but not limited to: PierPass fees, terminal gate fees, demurrage and detention charges, steamship line and terminal payments.
• Other transportation and customs-related accessorial charges.
• Ensure payments are completed accurately and on time to avoid delivery delays and additional costs.
• Navigate carrier, terminal, and vendor websites to research charges, resolve discrepancies, and submit online payments.
• Record costs, payments, and revenue accruals accurately within internal systems.
• Maintain proper documentation and support billing accuracy for customer invoicing.
• Communicate with internal departments, trucking companies, terminals, steamship lines, and customers regarding payment and release status.
• Assist with cross-training and backup coverage to ensure uninterrupted payment processing operations.
• Under direct supervision, provide administrative support for inbound/ outbound phone calls, emails, web-based chats/instant messaging and multiple forms of voice and data centric communication related to customer service
• Administer simple customer requests such as inquiries, orders, service requirements and complaints over calls, emails, web-based chats/instant messaging
• Timely accrual of all costs and revenue on files.
• Review validity and process vendor invoices.
• Prepare customer invoices.
• Ensure correct gross profit (GP) has been invoiced on each file.
• Timely escalation to Invoicing Supervisor when necessary.
• Develop relationships with customers that results in payment to terms.
• Liaise with counterparts in other Hillebrand Gori offices to ensure proper payment application and address any queries on individual accounts.
• Provide customer with copies of missing invoices.
• Answer customer questions about weekly/monthly statement.
• Identify and report issues requiring escalation to management and other departments.

Qualifications:

• Strongly preferred: 3-5 years of experience in shipping / logistics / supply chain management industry.
• Bachelor's degree or equivalent experience/qualification.
• Strong organizational and multitasking abilities in a fast-paced logistics environment.
• Comfortable working with online platforms, internet research, and payment portals
• Excellent attention to detail and problem-solving skills
• Ability to prioritize urgent tasks and manage stressful or time-sensitive situations
• Strong communication skills and ability to work collaboratively with internal and external partners
• Previous experience in freight forwarding, logistics, transportation, billing, or import operations is preferred
• Preferred: prior experience in support functions such as finance or accounting.
• Preferred: experience using transportation management systems and Hillebrand Gori systems.
• Proficiency in Microsoft Office, including Microsoft Excel.
• Physical ability to: communicate clearly and accurately, operate a computer and other office equipment.

Personal attributes:

• Action-oriented
• Collaborative
• Effective communication
• Resourcefulness
• Results driven
• Adaptable and quick to learn
• Comfortable in a fast-paced environment

You'll be rewarded in many ways, such as:

• Belong to a diverse and dynamic culture that promotes inclusion, growth, and development.
• Participate in comprehensive compensation (competitive salary and bonus incentive plan), benefits (including medical, dental, and vision), generous PTO plan (including sick days and Floating Holidays, and a 401k match.
• Enjoy a hybrid work environment.

Pay range: $50,000-65,000 total compensation, based on experience.