Patient Care Coordinator- Mountcastle Medical Spa

Front Desk Receptionist

At Mountcastle Medical Spa & Laser Center, our mission is to provide personalized, ethical and patient-centered care through effective treatments, expertly tailored to each individual. Guided by continuous education and the latest innovations in aesthetic medicine, we are committed to delivering safe, natural results that enhance and restore confidence. We pride ourselves on providing the highest quality medical care, always guided by what is in the absolute best interest of our patients.

Under the leadership of Dr. Timothy Mountcastle, Board-Certified Plastic Surgeon, and Meredith West, PA-C, Chief Injector with over 15 years of surgical and injectable expertise, our team is dedicated to safety, honesty, professionalism, artistry, precision, and compassion in every treatment we provide.

The Front Desk Receptionist is one of our most vital roles, you're the first and last impression our clients experience, setting the tone for an exceptional visit from start to finish.

Work Schedule:

This is a full time position. The role is onsite Monday-Friday 8:30AM-4:30PM. We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Manage daily front desk operations, including opening/closing, patient flow, provider schedules, and maintaining an efficient, professional environment.
• Coordinate patient appointments by scheduling, confirming, rescheduling, and managing cancellations, no-shows, waitlists, late arrivals, and open availability.
• Deliver exceptional patient service by handling calls, emails, texts, check-in/check-out, routine inquiries, follow-ups, and coordinating consultations, treatments, and ongoing care.
• Maintain accurate administrative and patient records, including EMR/CRM updates, intake forms, consents, payments, invoices, treatment packages, gift cards, and other documentation while maintaining HIPAA compliance.
• Support clinical and management operations through communication with providers and staff, inventory and supply management, daily reporting, administrative projects, and maintaining clean, organized, patient-ready spaces.

Qualifications:

• Experience managing phone systems and scheduling
• Excellent communication, organizational, and multitasking abilities.
• Proficiency in computer systems and typing skills.
• Previous administrative experience in a dermatology clinic, medspa, plastic surgery center, or similar healthcare setting is a plus.
• Proficiency in Spanish is a plus.

Benefits:

• Competitive Compensation Package Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits Comprehensive coverage to prioritize your well-being.
• 401(k) Matching Plan for the future with our generous 401(k) matching program.