Customer Service Manager - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Bilingual Spanish Office Manager – State Farm Agent Team Member
Location: Round Lake, IL
Company: Alex Pizarro - State Farm Insurance Agent

Are you an experienced office professional with a strong background in insurance and team leadership? Alex Pizarro State Farm in Round Lake is seeking a highly motivated and detail-oriented Office Manager to join our dynamic team. If you have prior State Farm office experience and a passion for helping people, we’d love to talk to you!

Responsibilities:

• Oversee daily office operations and ensure a smooth, efficient workflow

• Lead and support team members, fostering a positive and productive environment

• Assist with hiring, training, and performance management

• Handle escalated customer service issues with professionalism and care

• Manage scheduling, reporting, compliance, and office logistics

• Maintain knowledge of State Farm systems, policies, and procedures

• Support sales goals through customer service, retention, and cross-selling opportunities

Qualifications:

• Previous State Farm agency experience strongly preferred
  
  
• Proven leadership or office management experience

• Excellent communication, organizational, and problem-solving skills

• Ability to prioritize and manage multiple tasks

• Licensed in Property & Casualty and Life & Health insurance (or willingness to obtain)

• Proficiency with State Farm systems (ECenter, SFConnect, etc.) is a plus

Why Join Us?

• Supportive, team-oriented environment

• Growth opportunities within the agency

• Competitive compensation based on experience

• Opportunity to make a real impact on customers and the local community

If you're ready to take the next step in your insurance career with a growing State Farm agency, we want to hear from you!