Lead Technical Architect - Salesforce Platform

Role Description

As our Lead Technical Architect, Salesforce Platform on the Salesforce team, you’ll provide hands-on technical leadership and architecture direction for Marsh McLennan Agency’s Salesforce ecosystem. You’ll partner closely with business stakeholders, platform leadership, administrators, developers, and enterprise technology teams to design scalable, secure, and sustainable Salesforce solutions.

• Help shape and maintain the technical roadmap for MMA’s Salesforce platform.
• Provide architecture oversight across:
  • Sales Cloud
  • Service Cloud
  • Experience Cloud
  • Pardot / Marketing Cloud Account Engagement
  • Integrations
  • Workflow automation
  • Reporting
  • Related platform capabilities
• Establish technical standards and guide solution design.
• Review configuration and code approaches.
• Support DevOps and release management practices.
• Ensure the platform evolves in alignment with business needs and enterprise technology standards.

Qualifications

• Significant experience as a Salesforce Technical Architect or Lead Salesforce Architect in a complex enterprise environment.
• Strong hands-on knowledge of Sales Cloud, Service Cloud, Experience Cloud, and Salesforce platform architecture.
• Experience translating business needs into scalable Salesforce solutions across configuration, Flow, Apex, Lightning Web Components, data model, security, reporting, and integrations.
• Demonstrated ability to define and govern Salesforce architecture standards, design patterns, naming conventions, release standards, and documentation expectations.
• Experience guiding Salesforce administrators, developers, consultants, vendors, and distributed delivery teams.
• Strong understanding of Salesforce security, sharing model, profiles, permission sets, roles, data quality, and platform performance considerations.
• Experience designing integrations between Salesforce and enterprise systems using APIs, middleware, event-driven patterns, or integration platforms such as MuleSoft.
• Familiarity with Salesforce DevOps, environment management, release management, deployment tools, and change control processes.
• Ability to review technical designs, challenge solution approaches, and ensure solutions are maintainable, scalable, and aligned with platform standards.
• Strong stakeholder management and communication skills, with the ability to explain technical tradeoffs in business terms.
• Experience partnering with delivery leads, product owners, business analysts, and QA/UAT stakeholders to support predictable solution delivery.
• Ability to identify technical debt, assess platform risk, and help prioritize modernization activities.

Requirements

• Salesforce certifications such as Application Architect, System Architect, Technical Architect, Platform Developer, Sales Cloud Consultant, Service Cloud Consultant, Experience Cloud Consultant, or Platform App Builder.
• Experience with Pardot / Marketing Cloud Account Engagement, CRMA, Tableau, Data Cloud, Agentforce, or related Salesforce ecosystem capabilities.
• Experience with Salesforce DevOps tools such as Flosum, Copado, Gearset, Azure DevOps, Jira, or similar platforms.
• Experience in insurance, brokerage, financial services, or regulated enterprise environments.
• Familiarity with Agile, Kanban, DevOps practices, SDLC governance, and enterprise change management.
• Experience working with onshore, offshore, nearshore, and vendor delivery models.
• Experience supporting workflow modernization, document management, portals, data standardization, or business process automation.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Remote work.
• Charitable contribution match programs.
• Stock purchase opportunities.