Technical Architect / Senior Technical Architect

Role Description

Salesforce Professional Services is hiring Technical Architects. As a Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex customers in the Public Sector. The Technical Architect / Senior Technical Architect plays a pivotal role in both presales and implementation, shaping, scoping, and solutioning engagements to set customers up for success. This leader provides technical oversight and execution leadership on large-scale and mission-critical engagements while also serving as a trusted mentor to Salesforce teams and Federal clients. They're responsible for driving architectural excellence, strategic customer alignment, and fostering a high-performance culture within their teams.

Your Impact

• Serve as a trusted advisor to the client.
• Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
• Work collaboratively, having very strong communications skills, especially in teaching complex concepts and creative, prescriptive thinking.
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Review and correct project/program direction, approach, and key artifacts to keep programs on track, while ensuring solutions are extendable and maintainable going forward.
• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs.
• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform.

Qualifications

• 8+ years enterprise architecture or consulting experience on the Salesforce Platform (Core Sales/Services) within Public Sector.
• Strong application design skills combined with strong data, integration, and security architecture skills.
• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
• Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
• A great listener with the ability to connect with people in diverse roles.
• Proven ability to analyze, design, and optimize business processes via technology and integration.
• Resourceful and innovative thinker who can work through and solve problems.

Requirements

• Qualification for this job is contingent upon acceptable results from a background investigation and your obtaining and maintaining the specific level of U.S. Government security clearance required for this role.
• U.S. citizenship (U.S. born or naturalized) required.

Preferred Requirements

• Metro DC located.
• Salesforce Certified Technical Architect (CTA) or multiple Salesforce Architecture certifications.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).
• Experience in public sector digital transformation initiatives.
• Hands-on experience with Public Sector Solutions (“Agentforce Public Sector”).
• Hands-on experience with Omni Studio.
• Ability to convey and convince customers of best practices at various levels within a large organization.
• Application design and development background.
• Travel may be required and varies depending on the client requirements.

Benefits

• Time off programs.
• Medical, dental, vision, mental health support.
• Paid parental leave.
• Life and disability insurance.
• 401(k).
• Employee stock purchasing program.