Customer Service Representative

Job Title

Total Filtration Services

About Us

Total Filtration Services, Inc, is the largest full line distributor of filtration products and services in North America. We operate 13 stocking branch locations throughout the United States with our headquarters located in Troy, MI, and have a strong national network to manage any filtration needs. Our technical sales staff recommends filtration solutions based on each customer's unique needs. We have a diverse background across numerous markets including Automotive, Aerospace, Food and Beverage, Data Centers, Chemical, Metals, Power Generation, General Industrial, Heavy Equipment and Oil/Gas Production. We support these markets by utilization of our preferred vendor strategy that leverages 90% of our spend with 80 of the world's top manufacturers. Our in-plant value added services model continues to provide our customers with the highest levels of service focused on total cost of ownership and delivering year over year savings.

Responsibilities

Enter customer orders and quotes into ERP system (Cloud Suite Distribution)

Provide support for field sales team via quoting, order entry, and order statuses

Assists field sales with new part setups, sourcing requests, and non-stocks with Corporate Purchasing

Proactively identify issues and provide solutions.

Provides suggestions for cost savings, process improvement and enhanced customer service

Demonstrates product knowledge proficiency by utilizing all resources available to stay current

Utilizing ticketing system for communications with internal and external customers (Zendesk)

Work closely with other departments to provide exemplary customer service

Qualifications

Effective individual contributor with the ability to successfully work within a team

Excellent oral and written communication skills

Communicate and behave in a professional manner at all times

Solid organizational skills with the ability to prioritize effectively

Proficiency with Microsoft Office, including Outlook, Word, Excel and PowerPoint

Demonstrated sense of urgency with the ability to meet appropriate deadlines

Detail oriented and results focused

Commitment to providing exceptional customer service to both internal and external customers

Effective time management skills

Good mechanical aptitude with the ability to quickly grasp technical information

Required Experience & Educational Requirements

3 years customer service experience in distribution preferred

High school diploma or equivalency required

Total Filtration Services operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave. Training: FCG University learning and training platform available to all employees offering over 80k courses.

Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

Equal Opportunity Employer: Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.