Resident Services Coordinator

The mission of Jubilee Housing is building diverse, compassionate communities that create opportunities for everyone to thrive. Since 1973, Jubilee has worked to provide high quality affordable housing and holistic support to those experiencing persistent economic hardship in the Adams Morgan, Columbia Heights, and Mount Pleasant neighborhoods of Washington D.C. Jubilee operates more than a dozen properties totaling more than 500 homes and has an active development pipeline of several hundred new affordable housing units in progress, including a integration of a first in kind aquaponics farm. Jubilee also offers robust programming for residents and community members as they pursue life goals. Jubilee Housing is an innovator in financing affordable housing and a responsible steward of the investments it receives. Jubilee produces Justice Housing® which is affordable to those with few financial assets, located in neighborhoods where resources such as good schools, grocery stores, and public transportation are readily accessible and near services that support as they pursue educational and career attainment. Jubilee is seeking individuals who want to work with us to ensure Justice Housing becomes a reality for all who need it. Position Description Under direction of the Director of Resident Services, the Resident Services coordinator is responsible for planning, coordinating, facilitating and implementing individualized support, onsite programs, workshops and activities that serve a diverse community of residents that call Jubilee Housing home. Specific Duties Maintain regular contact with residents as assigned based on individual or household needs Work with residents to set goals, develop plans, make referrals and needed connections to community providers and resources, along with follow-through to ensure successful connections. Provide professional individual service coordination and crisis intervention for residents in need Work collaboratively with onsite teams (such as Property Management and Youth Services) and onsite providers (such as Ounce of Care, Martha’s Table, Jubilee Jumpstart) in wraparound service delivery needs for residents Maintain accurate, timely, and detailed documentation of work with residents as well as attendance at events Provide support during drop-in, and walk-in hours offered to residents Participate in outreach to residents with mailings, flyers, door-to-door, postings in all Jubilee buildings, etc. Support resident engagement program planning and delivery Lead group events and workshops for residents Desired Qualifications Bachelor’s degree in Social Work, Psychology, Human Services, or related field preferred, (at least 3 years of direct service coordinator experience in an affordable housing setting may substitute for education). At least 1 year of Human Services related experience working with individuals directly in a community-based setting or organization required Ability to work a flexible work schedule for events that may occur during evening or weekend hours, in order to enhance resident access to events. Typical daily schedule will be 9am-5pm on weekdays Bilingual Spanish – English a plus Experience with resource navigation and individual service plans preferred Strong written and verbal communication skills Work effectively both independently and in a team environment Ability to support the organization’s mission and philosophy, and demonstrate sensitivity to cultural diversity and organizational harmony Must be proficient in computer applications or other automated systems such as spreadsheets, Microsoft Office applications, calendar, and email and/or database software necessary to perform work assignments Work may take place in residents’ homes and in community spaces with a range of environmental conditions. This can include households where challenging conditions are present, and which are familiar for affordable housing contexts. Appropriate safety protocols and training will be provided. Candidates should be able to professionally perform all duties in such settings. Strong documentation skills, decision making, customer service, conflict resolution skills, people management and integrity Experience with partner development and volunteer recruitment Valid Driver’s license and willingness to transport residents in company vehicle Benefits include health, vision, and dental insurance, STD, LTD, and Life insurances, paid vacation, sick leave, holidays, transportation stipend, and a 403b matched contribution retirement plan. Background Check and Drug Screening Finalist(s) for this position will be subject to drug screening and will be required to consent to a pre-employment background check, to include employment and education verifications, as a condition of employment. Background check and drug test results do not automatically preclude you from being considered for employment. We recognize that each candidate’s circumstances may differ, and we evaluate all aspects of your application and qualifications before making a final decision. References Please be prepared to provide 3 professional references if you are selected for this role. Jubilee Housing is an Equal Opportunity Employer The pay range for this role is: 50,000 - 55,000 USD per year (Headquarters) #J-18808-Ljbffr Jubilee Housing Inc.